The Container Store 55 Boylston Street, Newton, MA 02467

"Manager?? of this store (Brian) is one of the rudest individuals I have ever worked with. Went into the store to order a custom closet solution that I had previously had an in home consultation for. This guy was clearly annoyed that I hadn’t made a second appt in store and was unbelievably bothered that he had to “help” me. My dad and husband were so disgusted by the way he spoke to me in front of my daughter, that they made me go back inside and cancel my closet order. Learn how to treat people with respect Brian!"

"Nothing beats the quality of their products and the design process! They make it so easy with an online design consultant ! Very professional and caring to help. Pickup at store was fast and easy, they help you load as well! Now on my 5th design space with them!"

"Cale was such an amazing help!! When I say he went above and beyond!! Great customer service skills!! Always happy to assist in any way he can!! Definitely an asset to the store! Thanks Cale!! See you soon buddy!"

"The experience at the store with the design folks was great. The delivery was fine. The installation was good until we realized it wasn’t. The closet was installed wrong. The opposing walls though not identical were supposed to have the height of the drawers, shelves and hanging be the same. Unfortunately, the installers did not follow the design and the closet is not aligned. We reported the error and have been waiting for the issue to be rectified. Sadly, the initial response to our problem was - nothing. After calling 3 days later they finally seemed to get moving on the problem. Of course they can’t fix it until after our move this weekend which leaves us without a finished closet to put all of our clothing. The point of building this beautiful and large closet in advance was to have a place to put everything when we moved in. Alas, that’s not going to happen. We’re very, very disappointed."

"We ordered customized closets from the Avera Collection. Tam was very helpful and responsive throughout the whole process: the initial discussion, design, ordering, and installation. The contractor who did the installation (Mike) was also very efficient and professional. The turnaround is very quick (~5 weeks) and the quality of the final product is great."