ATE Service LLC

"Please read the follow up note from today - 11/29/22 at the end of this review ** I am only giving this review one star as there is no option for zero stars. I am surprised to see so many good reviews as my experience with them was awful! It took one month for the guy to come to exchange the part which actually did not completely resolved the problem. After that he showed up once and then kept promising to replace another part.. he kept promising for another 2 months. He kept saying he has the part in his truck however I need to wait until he 'll be around my area. I was patiently waiting to have my washer repaired, however 3 months later it's still broken, he kept promising each week on the phone then stopped answering my calls, he basically lied and did not come. I am here to add to this review as I could not respond to their response to my review. I just cannot believe they deny that they even dealt with me. I couldn't reach Edison after he promised and promised and did not show up but he called within 5 minutes after I posted this review. Edison said he is the owner of the company so I am not sure why should I email with them now. I should probably file a customer complaint as this is quite concerning and unprofessional. My washer was under warranty with Whirpool who hired them and they were not able to fix my washer for 3 months, lied to me, even told me that Whirpool didn't pay them, now they try to deny it. Serial job number SWPQ83026707-1 * appointment to be repaired on August 16, 2022 FYI - 11/29/22 Whirpool company sent us another service company to repair my washer. What ATE couldn't resolve for three months, these guys came, identified the issue and fixed it right away - the same day. I can finally use my washer. I wrote this review hoping this would never happen to another customer."

"Excellent & very experienced work from an extremely pleasant and helpful technician. Edison has been here before and serviced my Sub-zero refrigerator. He is always very pleasant and knows exactly what needs to be done!"

"AMAZING service. Filled out their online form late on a Thursday about fixing our fridge, they called on Friday and set up a Monday visit, checked out my fridge in only 10-15 minutes, went and picked up the part and was back within half an hour, and fixed my fridge within another 10 or 15 minutes! HIGHLY recommended, and reasonable prices/costs! Thanks so much for great service! I will call you guys first any time I need anything done to see if you can help!"

"We could not find anyone to repair our induction stove until we called ATE Service. They sent someone out within a couple of days, ordered the part needed, and had our stove fixed all within a week! Edison was very friendly and knowledgeable, and took all the proper PPE precautions when he came into our house. Highly recommended!!"

"Called ATE Service Appliance Repair to fix our sub zero refrigerator. What a GREAT customer experience! The Technician Edison, was super knowledgeable, professional and very helpful, not only with fixing the issue but giving us tips on what to look for down the road when/if we need to replace the unit. It’s great to find a trustworthy, professional company like this, as we have had some bad experience with other repair companies. While I hope I won’t have the need for appliance repair, if something breaks I will definitely call this group again and I highly recommend them to others. Thank you for your great help and honesty."