Rowe Ford Sales

"The availability of getting a service appointment soon was no problem. Rowe’s follow ups to confirm the date & time was very professional. I wanted to give high marks to Rebecca at the service counter. She was so friendly, professional and courteous. I couldn’t have had a better experience. Thank you. Jim G. Windham"

"Great experience. Very good combination of old school professionalism with new online portals for transparency with all costs/fees. No surprises and just how purchasing a new vehicle in today's world should be. Special shout-out to Lou and Matthew on the Rowe Team, you are valuable assets to this establishment and I greatly appreciated all your help thru the purchasing process. Highly recommend this dealer."

"I'm not really even sure where to begin, so let me give you the TLDR right away; Lou is a wonderfully patient man and he genuinely did everything he could to make me comfortable with my out of state purchase. I will exclusively purchase my vehicles through him from now on and you should too. And now for the long story; I have been searching for this vehicle for nine months. Countless test drives, dealers, online and in person experiences all ending as a tremendous waste of time with me frustrated beyond belief. Just as I was about to give up, I decided to expand my search nationwide rather than within a 5 hour radius of my home. Within a few days, I got the alert that my ideal vehicle was just listed at Rowe Ford and I immediately reached out to see if they would be willing to ship this car to me. Lou called me promptly, and said they absolutely would ship it to me. Once he put my mind at ease with the process, I put a deposit down to hold the car the same day. This vehicle purchase will be probably be my 15th from a dealer, and I think the 25th car I have owned. When I say this was the most painless, pleasant experience I have ever had, please trust that I mean it. I have never EVER purchased a vehicle sight unseen before, least of all from a dealership over 1000 miles away from me (I live in Ohio). Lou was patient with my anxiety about the process, he reassured me every step of the way and was more than willing to work with me to give me the confidence in this purchase, because lets be honest- putting this much faith in a dealership takes a SERIOUS amount of trust, especially one I can't even go to in person if there is a problem. He took videos of the car for me, emailed me pictures, anything I asked for he promptly got me the details. I researched the dealership and the transport company, and I was thrilled to find only good things that customers have said. Any disgruntled reviews are easy to see through in that the customers were not realistic in their asks of the dealership, so I was not concerned with those at all. They were unbelievably fair on the price of the car. They even worked with me a bit to offset the delivery cost. And when I say they were fair, I didn't even have to haggle on the price. The local dealerships near me were asking nearly 10k more for the exact same car- USED, and week after week I watched them sent off to auction because those dealers were just too unrealistic. The process took a bit longer than I would have liked, but I understand there were many challenges they had to overcome considering I was making an out of state purchase so I didn't mind. The delivery was very stressful for me, mostly just anticipating the car arriving and being undamaged and nothing wrong with it, but Lou was still there reassuring me every step of the way that it would all be just fine. At the end of the day, I got the exact car I wanted, at a price I was comfortable paying, and they made the arrangements to deliver it to MY FRONT DOOR. I purchased a Mazda from a Ford dealership, and this dealership treated me better than my local Mazda dealerships did! Honestly the worst part was the waiting. I couldn't have asked for a better experience, and I am so grateful I took the chance and Lou was my salesmen. The only thing I am still waiting on is my plates and registration, but everything else has been wonderful and I absolutely love my new car. I am so so happy with this experience and I have told all my friends and family to reach out to Rowe for any of their future vehicle purchases. I hope my local dealerships are ashamed of themselves that an out of state dealership treated me with more respect than any of them did during my search. Rowe is 10/10. And I will be buying here again! Thank you so much Lou, and Rowe."

"My salesperson Daniel Otieno was awesome!!!! He made the sales process simple and he was very knowledgeable about the truck that I was purchasing. He was able to answer all of my questions. I love my new truck!!! Thank you Daniel!!!!!!! I recommend that you use him as the salesperson for your next new or used vehicle. : Tell him Mark sent you."

"I could not be any happier!! Lou was absolutely amazing. This was my first time buying a car from a dealership. He walked me through the entire process and answered any questions I had. Always made time for me when I needed to make appointments. And helped me get into my dream vehicle the Bronco Sport. I will definitely be recommending Rowe Ford Westbrook and Lou to anyone I know that is looking for a vehicle. Also want to mention how impressed I was with the cleanliness of the business, from office areas, waiting room to bathrooms everything was nice and clean. .Thanks again!"