The Moose: A Maine Sports Pub

"** UPDATE ** I went in Friday night with a friend. We sat at a table that hadn't been cleared yet. Beside us was a booth with parents and a couple children. The server stopped over to bring the booth menus and a drink order. She grabbed the dirty plates from our table and said she'd be back. She returned to bring them their drinks, take their order and collect the menus. She scurried off without so much as turning around to even drop menus off at our table, wipe it down or take our drink order. We waited patiently for her to return assuming she was busy. When she returned to the booth with food having ignored us for at least 15minutes we just got up and left. That goes BEYOND poor customer service. I had my police hat on, was that the reason? I didn't want to make a scene so we left with several people staring at us. Your response to my last review was to ask to speak to a manager or owner. How is that possible when the server doesn't even speak to us???? I wasn't as busy as other Friday nights we have been in so I have to wonder why we were acknowledged, only to be ignored. ******* My friend ordered the steak tip salad and I ordered the JV burger. Her salad had very little steak on it. We used to come here all of the time for the salad with ribeye but then they changed to shaved steak...on a salad. They have NEVER gotten my drink order right and even charged me for what was left in the martini shaker after I told them I didn't want another drink. IT WASN'T EVEN A FULL GLASS. This week I thought a burger would be simple. The JV BURGER is a single patty with cheese, lettuce, tomato and onion on a bun. When our food FINALLY arrived I was given a burger on a bun with a slice of cheese...that was it. I asked for the veggies and the server said they should be on it. You could clearly see they were missing. She was going to take my burger back. After waiting so long for some food I asked that she just bring the veggies on a separate plate. By the time my plate of shredded romaine and a tomato slice arrived (no onion) I was basically full of fries and my friends salad was almost gone. Luckily I stole some onions from her plate. We used to LOVE the Moose Pub but the service and food have gone downhill. We were stuck there over an hour for a salad and burger. Definitely not a place to stop for a quick bite. Oh how I miss the days of the quick service and amazing ribeye."

"We stopped by at 8PM on October 13th hoping to order a few burgers to-go. We'd called ahead to the take-out line but no one answered. I walked in and asked two hostesses if I could order some burgers for takeout explaining that we couldn't reach anyone at the takeout number. She promptly said "we aren't doing takeout right now". If you're going to put a big sign on the front of your restaurant with a phone number for takeout, please at least answer it or list hours when takeout is available. Two stars for what would have been a good meal."

"The beyond burger / hummus app are really good. I tried the buffalo chicken pizza and it was decent just a bit wet with all the hot sauce but good."

"The worst service I’ve ever had. And I’m from Maine, I get the football culture BS. But not only did it take 45 minutes for our food, after other people that came in later got theirs AND paid. Out of 16 TVs, we asked to have ONE turned to the World Cup (a sport?!) and they DID try, kind of, but because, Maine, apparently anything other than football isn’t a sport? I never leave reviews but this service was truly the worst I’ve experienced in a while. The waitress was wonderful, and the ONLY one for the entire place, so hell yeah for her."

"Staff very friendly and welcoming. Side salad was great. Dressing is yummy. Had the special burger of the day. Egg, bacon and cheese. Was so good and filling only complaint were the fries were lick warm at best. But took them home put them in the air fryer later and they were great. Also had the Falmouth style steak and cheese be prepared this is huge hunks of ribeye not shaved like we were expecting. Was tasty but a little hard to eat. More of a knife and fork sandwich. Overall good spot to grab some drinks and pub food. Did see the wings they looked like the size of a small toddlers arm. So come hungry cause the portions are big"