Marano's Trattoria

"Was the go to place for us and our neighbors after tonight we had a complaint about the food not looking for anything free but to let him know that things were not the way we orders them Nick was very rude to my wife he told us to find another place to go.he said that my wife complain,s every week as a local guide for food places we don't order from them every week we order a lot of different places at first things were great since then the quality has gone down and the rudeness of the owner has showed that he is not interested in a complaint so things would Get better for others we won't be going there anymore and I advise others to do the same or take your chances"

"I like the items on the menu but the prices are a bit high. The menu has many different delicious items that look interesting. The pizza unfortunately has been burnt a few times and I'm not so certain the food is worth the high price."

"Yesterday, September 20th, I ordered a side dish (to-go) of grilled chicken. When I got home and opened it, I was very disappointed. The Chicken was so charred and burnt. BLACK all around the edges. Burnt or "Charred" meat is a well known carcinogenic. It's called Heterocyclic Amines; Which has been linked to increased risk of these cancers: Solorectal Cancer, Stomach Cancer, and Pancreatic Cancer. It's when a piece of meat is cooked way too long on high heat causing the meat to become black. I brought it back the very next day to show them. When I opened up the container, I said to the cook (might be the owner) that the chicken is burnt, black and extremely dry. His reaction was deplorable, he yelled at me in front of other patrons and co-workers. He said; "Lady, that's what "Grilled Chicken" is supposed to look like. Well, I come from a long line of cooks from decades passed.....I know the difference between grilled chicken and BURNT & DRY chicken. Grilled Chicken should have a light golden color, unlike the picture below~ So he angrily whipped off his gloves, roughly opened the register, and started taking out the money that the chicken cost. He slammed down money, while still saying out real loud that the chicken was cooked perfectly~! I could not believe the rage in his voice, and how unprofessionally he responded. A good chef would have offered to replace the chicken...His poor and unprofessional reactions are inexcusable in any environment, especially in Food Service. Let me also add to my disappointing experience at Marano's (located in West Peabody-previously known as "Lupo's)....while I was waiting for the food, a young girl that was working behind the counter had gloves on...while waiting for the deep fryer food to cook, she was putting her gloved fingers in her ears as if to itch them, she was also playing with long front braided hair. Ewwwwwww~! So I "discretely" told a co-worker that she may want to tell her to change her gloves after itching her ears & playing with her braid. Her response: "We change our gloves a lot." Yuck, is that before or after she sticks her fingers in her ears and caresses her hair-?? That is so unsanitary~ Let me share with you what I learned many years ago when I worked in food service; If a customer likes a restaurant, they may tell a handful of people, but if someone has a bad experience at a food place, like I did, they're going to tell a whole LOT of people....."

"We had the Pizza, Calzones, Arincini, Meatballs, and Garlic Bread. Everything was AMAZING. Better than homemade. The Spinach and Cheese Calzone was the best I've had. Loaded with spinach and cheese with a thin crust. OMG. Was the best! The Arincini (Rice Balls) were also amazing. My wife is Sicilian and these were as good if not better than hers (don't tell her :) ). The meatballs were absolutely delicious and their home made sauce just made everything even better. The sauce was truly authentic as if we were in Italy. I highly recommend this place."

"First time ordering a salad here. Greek salad with grilled chicken. It was delicious and checked all the boxes you would want in a salad ! I’m a fan !"