Nemours Children's Health, Exton

"Very slow. They expect us to be there 15 minutes before and doctors and nurse doesn’t show ip on time. It happened with us more then 3 times where we had to wait for more then 1.5 hours for regular visit. In visits we talked to nurse for 5 minutes and doctor for 10minutes only. Rest of the time was wait time which is annoying. We also have other things to do and make our schedule according to visit time and they still can’t make it on time."

"it’s nearly impossible to get same day sick visits. In the past, they lost lab work which they still billed us for. My final straw was when they said they couldn’t see my son who was having respiratory asthma-like concerns with difficulty breathing. They referred out to urgent care because “they couldn’t X-ray.” Urgent care also doesn’t X-ray and was disgusted in the ped that wouldn’t treat him. Thankfully they treated him with a breathing treatment. He ended up being hospitalized because it was so serious! Sad day when you have pay a premium to go to urgent care with a child for better care than their ped. We are much happier with our new practice! At his physical, they did a screen with my son to make sure he was hitting gross motor, fine motor, cognitive milestones and actually spoke to him vs being in the room 30 seconds. They treated him as a person, not a billing code. I do not recommend Nemours Exton!!"

"Getting in person appointments for sick visit is next to impossible. They always refer to go to urgent care or ER, the scheduling staff is very rude and long wait times when called plus no timely response. We have been with this facility for 7+ years because Dr. Arabolu is great, but getting an appointment is really a tussle, which can't be overlooked and would push us to look for another pediatrics care facility."

"We have had appointments with 2 out of the 3 doctors and a nurse practitioner for our infant. Everyone we have interacted with at this practice has been amazing, from the scheduling and front desk staff, to nurses and doctors. Everyone is super friendly and helpful. The office is clean. Scheduling has been easy, quick, and efficient. They always make sure I know I can call with any questions, which is reassuring for a first time mom. I highly recommend this practice and am so glad I listened to the recommendations I received to choose this practice."

"So far I met 2 out of 3 doctors and both of them are good. Very clean office and you can get appointment quickly. If you are moving from some other pediatrician the better sign release form before your appointment."