Service Tire Truck Center - Commercial Truck Tires at Auburn, MA

"January 4th, 2023. @10:30 am Checked in for two steer tires on a NATIONAL ACCOUNT, through C.R. England. I checked in with the front desk lady. She came out and asked how I would pay for the service. I explained by my credit/ debit card, or Fleet cheque, whichever she preferred. She said if an EFS cheque, she would need an authorization code ahead of service. I said I would pay upfront if they needed me to. She asked the same question over and over, and I gave her the same answer. She made a comment stating that my people often have issues paying bills. Surprised? Not at all! At her comment, I asked her if I was white, would she ask same question more than four times? She answered, she wanted to be sure I had money to pay the bill. She went back and called the shop manager, who asked me the same question over three times. I answered the same. He said they wouldn't put the tires on, and I must leave the facility, which I did. At this point, it was clear, evident of their attitude and motive. He threatened to call the police on me, which I told him to do I said to him he is racist and asked for a manager. He gave me a cooperate business card with a phone number. I called and reported the matter to their Cooperate office. The representative checked my company business record with this tire company. She apologized for the situation and promised a follow-up on why these two individuals acted this way with me. This location manager is the most unreasonable man, in my opinion. This manager has responded, suggesting I take down this review, yet not owning up to how they treated me! He switched the situation around, suggesting maybe I was having a bad day! I challenge him to verify I had offered to pay for the service upfront yet with fury, and in the presence of another man, he told me to leave the facility."

"I tried to get air added to a couple of my truck tires, there were no customers or vehicles in the bays..They said it would be hours or possibly a day before they could add air to my tires. Unless there was something I was missing, you seem to be unconcerned about new customers, since I have a fleet of trucks, and you will be missing out on my business"

"Loren, Sarah, and the team at STTC have been a joy to work with countless times, to include an instance that happened yesterday. I brought in a truck with some urgent tire needs. Sarah took care of it and had me back on the road with two brand new tires in just a couple of hours. The level of service that we receive from STTC in Auburn is second to none. Bravo to all of you, keep up the good work. Matt Blais Tree House Brewing Company"

"Really great place to get your tires very professional and polite people. I got to Yokohama steer tires for a really good price. Blonde girl at the front desk is really beautiful professional and polite! Thank you guys for good service!"

"It was a smooth transaction.... the sales lady was professional and thorough... the two techs were swift and competent... two used tires 295/75R/22.5 with good thread depth $360... exactly what was quoted exactly what was paid... dont get no better than that... respect"