The Westin Wilmington

"The room was clean and well laid out. We ate at the restaurant. The food was very good. I was so impressed with how happy the employees were to be at this hotel. They remarked that everyone treats them well in management. This makes such a difference in how an employee feels about coming to work and performing their job. This, in turn, trickles down to the customer. It was an extremely enjoyable experience."

"Pretty good hotel I would say and the view was awesome! I would have liked to have stayed for more than two days, but we only got to stay for two days. Next time I’d like to stay for a month. The room was almost perfect and a great size. The management asked the name of my seven-year-old son before we arrived, and they had a personal handwritten note for him with a bag of his favorite treats, all ready to go when we got there. They even put us on the highest floor as we had requested ahead of time. “It was very comfy and the people there were nice” my son said. In fact, he said he’d rather go there than stay in Disney World (granted he’s never been to Disney World, but the point is he really liked it)."

"I have stayed at a few Westin locations, and this one is BY FAR the worst. I have stayed at motels that had better service and cleanliness. My credit card was charged twice with two different amounts, and customer service was not able to give me a clear answer as to why (one charge is still pending 10+ days later?). Our room ‘looked’ clean upon arrival – However, I found an earring by the nightstand, the mattress was showing and entailed a ‘yellowish’ tone, and WE HAD NO HOT WATER. When it was time to finally check out, the rugs by the elevator were soaked, and only one small fan was being utilized to rectify the mess. The wait staff and customer service are horrendous. I certainly will never be staying there again, and I am hesitant to even stay at a Westin location again. DO NOT RECOMMEND – 0/10."

"Feeling disappointed. Staff was good and courteous, but there were several issues with house keeping. There was food from previous guest in refrigerator when I checked in. On same evening I asked them to remove but no one bothered to clean that up. Trash was not cleaned for 3 days even after reminding front desk every morning and evening. Iron was not good, no dental kit, and a lot of noise like someone keep moving stuff on floor. Also, landline in room and lift lobby does not work, so have to go downstairs personally for everything."

"The location is the best part of this hotel. Very close to local attractions and the Riverwalk, which is a big plus. Lot's of issues during our stay. We were there for a wedding and booked under the wedding rate, however, when we checked in - they charged us way more than the rate and we had to go to the front desk every single morning because there was some sort of new charge on our credit card. Luckily - they were able to handle it, but not until the very last day. Also - they got our reservation completely wrong so every morning someone would come into our room, unannounced (not housekeeping) and tell us we were supposed to be checked out. There would be times where I would be changing or my wife was in the shower - and someone would just barge in without knocking. I really did not appreciate that. Lastly - the hotel staff was friendly, but our issues did not get resolved. Would not recommend staying here, as there are a few other hotels within walking distance."