Michaels

"It’s a bit hard to find the actual store, because you have to take the elevator up and turn right and walk past the other store. However, I was looking for a specific type of yarn in two different colors and they had it! I went at around 3 on a Monday and it wasn’t busy at all."

"The only problem I see is that they are short staffed. If you need help, you would have to walk around the store to locate a staff member. Staff are very helpful."

"I want to give zero stars. I wrote this email to the CEO and customer service of Michaels and didn't get a response so I posted it on their Facebook page. They removed it and called me to tell me they are sorry for the confusion. I explained to them that I am not confused. A sign is posted interior store stating one thing and they are doing another. I then posted the question "Why was my post removed and that was removed?" Micheals doesn't care about their customers and the value for the costs at the store isn't worth it since they only have 20% off coupons. This is what the email read: Once again I have a complaint about your store in cross county Yonkers New York. I made a purchase online for in store pickup. I walked into the store, did some shopping, went over to the self pick up station, found my bag then went to the counter to pay for my other items. When I approached the checkout desk the cashier asked for my name and ID. At first I didn’t realize he was talking to me. I asked why Does he need that information and he said because I made a pick up of an online order. He said I had to show him I’d and sign for the package. In all the michaels stores that I have picked up online items I have never been asked for ID unless the item was brought to me from an employee from behind the counter. I told him that not required and he told me it’s always required. That isn’t true and I believe this is a case of racial profiling. If I didn’t need additional items I would have taken the bag and walked out. If he had a customer he wouldn’t know I picked up a bag and I would have walked out. Asking me for I’d unnecessarily could have gone several ways however I showed him my ID knowing that I was going to send this email of complaint. I am attaching photos of the pick up station that clearly states HELP YOURSELF TAKE YOUR ORDER FROM THE BIN AND LEAVE THIS SLIP HERE. This location is the worst Michaels I have ever shopped. The workers are young and unprofessional, no one is on the floor to help and the checkout line is always long because there only one cashier working. I will not shop here anymore because I am not valued as a customer."

"I had a wonderful experience at your craft store! The staff was incredibly helpful and knowledgeable. They guided me through different crafting materials and provided valuable suggestions for my project. I appreciate their patience and friendly attitude, making my visit enjoyable and successful."

"The customer service at this store EXTRAORDINARY! I want to highlight three associates in particular. Khadijah, Rosario, and Justin! Rosario designed a great piece for me so that I could use in store frames. She saved $200. Khadijah labored tirelessly to make sure that I found exactly what I needed to suit my framing needs. Justin helped me with a pre assembled frame. All three of these associates went above and beyond and deserve to be recognized for their complete customer service! Well done!"