Lowe's Home Improvement

"I recently had a remarkable experience at Lowe's. The staff demonstrated a level of proactive assistance rarely seen in retail. Instead of avoiding eye contact, two team members actively approached customers, offering help and ensuring a positive shopping experience. Even at the self-checkout, a simple query turned into a heartwarming scene where a team member not only answered a customer's question but also mediated a dispute between two children, showcasing a commitment to exceptional service. This stands in stark contrast to my experiences at other stores. Visiting two Home Depots and another Lowe's in Brooklyn left me frustrated in my search for deck paint and assistance. However, my visit to Lowe's on Long Island was a game-changer. An employee not only directed me to the deck paint but also volunteered to customize the color without prompting. This level of service left me incredibly satisfied and reaffirmed my belief in the power of exceptional customer care."

"A well-organized Lowe's at this location! I witnessed two of the staff team actively (walking around, looking for signs of people moving slow or confused, or customers looking around aimlessly,) asking people if they needed help. In retail these days, most of the time, if you make eye contact with a "worker," they look away, try to look busy, or just vanish so you don't ask them a question. Pretty rare to see what I did today, honestly. At the self-checkout, a simple question that could've been answered yes or no by the "clerk," was met with enthusiasm. The customer had two small children who started to argue over who would use the hand scanner. The team member stepped in, showed them how to do it, and- as a third party- made sure the two girls took turns and got an equal chance to get what they wanted. Incredible!!! On the surface- or from some corporate office- it might sound like he may have wasted time doing this. I would hope the company is not that naive! I watched him carefully, (honestly, amazed,) and what he did very likely freed up this "self-checkout" station faster than if the woman had to break up the argument herself, and EVERYONE left happy! I had to wait 60 seconds for him- my one product had an RF security tag on it that needed removed- but so what?!?! I'm sure I could've huffed and acted like one of those ignorant customers- but the fact is that I witnessed a worker going out of his way to help, make two little girls and their mother happy, and reminded me that I should hope to be this nice to people in those little situations... ... because you never know what it means, especially so for people you don't know are watching! Besides... grumpy people need a good example of how to act like a normal, nice person anyway! It was a very nice thing to see, good for you, Mr.!"

"I went to 2 Home Depots and a Lowe’s, all in Brooklyn, looking for deck paint. Taupe colored deck paint. Could not find the paint, nor could I find an employee willing to help. I decided to give Long Island a shot, and cannot believe what I found A Lowe’s employee who directed me to the deck paint, then offered to tint it whichever color I desired. I did not even have to ask I am SO happy with this store."

"I bought a few garden tools thanks to AL. He is awesome and knew his products. I like patronizing a business that values their own staff. The people that work here are great. It's always a pleasure to shop here. I did come in to refill my propane tank but you need the receipt. It's been a few years since I used mine so I have to take it elsewhere because you need to show proof that you purchased your tank at Lowes. This makes no sense because it is an exclusive brand. However, they wanted me to buy another one which is around $70. No thanks! I'll get it refilled at Patriot fuel in bellmore for $25."

"Quite a place for hardware and all home appliances. Staffs are really helpful. I felt like they are falling short of staffs on weekdays. Store is clean and well maintained. They offer free assembly and free home delivery for appliances worth 450$ and more. Quite happy with the service. Would love to visit again!"