Journeys

"I received amazing customer service from Aniya! She was so kind and patient!. My family and I visited the store around 8pm and tried on quite a few shoes. Aniya helped with ease and remained kind the entire time. We did end up buying every shoe she helped us with! Thank you so much for your patience."

"Guilt tactics. I stopped by looking for a particular shoe and I wanted to try them out to see how they felt. The shoes were great but didn’t have the support I was looking for. Therefore, I decided not to purchase them. At first, we were greeted by one gentleman and he helped us get the size I needed. He went to the back and a different young man came out with the shoes and 2 brand new pair of socks (the colorful ones with the pretty designs) which they offered so that I could try on the shoe. Long story short, it wasn’t what I was looking for so my boyfriend and I said thank you for your help and proceeded to head to the exit. I certainly didn’t appreciate what happened next. Both gentlemen start giving me the guilt trip, saying things such as “come on” or “you’re going to make me cry” and the first gentleman didn’t say much, he grunted and made a sad face. We apologized (I don’t know what for) and then after a few minutes we left. We were walking and the initial gentleman came out running after us to ask for the pair of socks back. I left the rest of the pack of socks at the store and assumed they wouldn’t want to take my dirty socks for, like what for? Do they wash them? Do they give them to other customers? I don’t appreciate a sales person trying to make me feel guilty for not making a purchase. I was going to take a walk around the outlet and circle back and buy them but needless to say, I will not be shopping here. Stay away if you want to avoid shady business practices."

"I really enjoy the shoe collection. And I hope the Tanger realize what an awesome store Journeys is. I have the variety collection of spongebob vans collection. Just recently I purchased the camo vans and I love them. What I will say the staff is phenomenal when it comes to customer satisfaction they help, and when you can't find them they order them online and you can have them shipped"

"Staff is very friendly and welcoming. Decent selection of several brands of shoes for both guys and girls with a handful of exclusive styles and colorways. They have cool t shirts and hats too. Lots of funky and bright colors. Usually not very crowded or busy in there"

"shady business tactics: do not trust their return policy! they will tell you that you can return shoes as long as they're not worn outside, but when you actually go to do so they will try to find even the smallest glimmer of proof that they were worn even when they were not. I tried to return a pair which they refused to accept because they looked "worn" since the soles were "dirty" - there were the teeniest bits of dust on them that probably accumulated from when I tried them on in the store. i know for a fact that i never wore them outside; they were literally sitting in the box since i bought them! i talked to who i believed were the co-manager (I think his name was Luke?) and manager and they were both very dismissive and condescending when i tried to explain that whatever "dirt" they saw was barely visible and must have accumulated from when i walked around in them in the store to try them out. they did not appear to be able to address that specific point as their argument was that it would not get dirty from just trying them out in the store. how clean do they think their floors are? so congratulations, you guys kept the $60 you made off of me, but i will not be returning to this establishment and will be warning everyone i know from giving you their patronage."