J.Crew Factory 1473 New Britain Avenue, West Hartford, CT 06110

"Location is convenient, but parking is awful. The ppl working there are not helpful or friendly. I smiled and said ‘hi’ to 2 different employees (neither of whom were doing anything) and they each made eye contact with me but neither responded at all, not even to slightly smile back. Odd. When I needed help to find a size, they weren’t helpful. Everyone there seems to hate being there, and acts resentful towards customers. One person doesn’t know how to run the register, based on multiple separate interactions, on different days. I won’t be going back. Why would I spend my money to buy mediocre (at best) clothes to be treated so poorly? The steadily increasing prices and decreasing quality won’t be bringing me back either."

"Excellent customer service in the children's section in West Hartford. I visited there on Thur. 8/31/23 around 5P. Very helpful young lady."

"Lots of bargains to be found. The sizes tend to run on the small size. Staff was friendly."

"shop was impeccably clean, organized and welcoming. Hooray! Their summer sale takes your breath away! Deep discounts on all summer dudes. I came away with a very darling sleeveless Henley T-shirt for a shhh steal. Can't wait to go back when I am nearby. Please train crew in store to greet incoming customers - we love to be greeted!"

"Tried to shop here today but was followed around by two different shop assistants constantly asking " can I help you find something/ need a dressing room" I just hate this, makes me so uncomfortable, just leave the shoppers alone!"