iFIX 4U Port Chester

"So lets get one things straight, I sent my desktop computer to them to get fixed. I am now writing this review on that computer. They fixed it. So whatever else I'm about to say, if you need a working computer, they got mine to work. Now for why I'm giving them a 2 star review. I gave them the computer and told them what's up, they gave me a guestimate of what was wrong, how they would fix it (new hard drive, $180) and how long it would take (3 days) and I was happy enough with that. I asked them to keep my old hard drive because, even though I backed up my computer recently, I couldn't remember if I had set it to back up certain folders or back up the whole computer. Please give me the new hard drive and my old hard drive back IN CASE I decide I need something off of it then I'll come back and ask for data recovery. We parted ways. I called back a week later not sure what was going on and they told me they wouldn't start work until they had confirmed with me that I was ok with the price/work to be done. We confirmed the same course of action they had guessed at on our first meeting and the same price. I'm a little miffed that they hadn't reached out to me more to get that confirmation but honestly, this is a small issue and pretty reasonable. I should have probably called sooner than a week later if I was going to be upset about their timeline. Anyway, they get to work on it and I show up three days later and it's not done. They're 'very busy' they say. Annoying but I'm happy for them, I came here to support a local business. I can't be upset then that they're doing well. I show up the next day and they point out another issue beyond what they thought and it's another $50 to reset the power something or other. Annoying that they only found this 4 days in but sure... The next day (or two, I forget) I go in (because they haven't initiated contact with me any more than once this whole time) and finally it's done. I ask for my computer, pay the price, ask for my old hard drive and.... They never gave me a new hard drive. They just WIPED my old one and charged me for a new one. I had already paid by this point. The guy lamented that he took a few days off and his tech did things without informing him... "I'll talk to him Wednesday and I'll see about fixing the price when I figure out what he did." .... If you're still reading I'm sure you have guessed, Wednesday has come and gone and they haven't refunded me a penny. On further inspection of my computer they gave me a video card I didn't ask for... So that's... a thing.. Also they unplugged my CD drive for.. some reason and I had to fix that myself. Thanks. Why did they wait a week to work on it so they could "confirm that I knew what was going to happen and what I was paying for" if they were just going to do whatever the hell they wanted after all? I haven't had the time to check my back ups so I don't even know if I've permanently lost photos or anything yet. I'm not going back there so I'm just going to pretend like the video card I didn't ask for is the same cost as the hard drive I DID ask for and leave it at that. I found some spyware when I got around to downloading my security software. Did they put it? Did my school website? I don't know and I'm past caring. Here's your review and we'll call it done. Poor communication, Didn't do the Job agreed on"

"This is the best phone store for repairs in westchester great service and they fix everything… and they are very kind"

"I had a liquid contact iPhone, when I took it to Apple, they said it would not be repaired, then I found IFIX4U Port Chester on the internet, then I took the phone, There is an incredibly talented master technician who listens to you patiently, his name is Ian. Ian did me a huge favor by fixing the phone and I am very grateful to him. It also increased customer loyalty by making 10% discount. If I have the slightest problem, I won't go anywhere else anymore. Thanks again Ian for the interest, relevance and quick resolution."

"Excellent service - they were able to fix my phone and laptop quickly and efficiently. They are life savers! Professional, kind, and I will be using them for all device repairs in the future."

"Highly highly highly recommended if I could give more stars than I would. Had a 2015 24 inch 5K retina display iMac that literally from day one had ran extremely slow. I brought it back to the Apple Store multiple times and they said nothing was wrong with that. I brought it into the store and the owner was so helpful!! He explain to me what was wrong with it and what needed to be done, the computer runs better now than it did, when I unboxed it from Apple. Again, highly recommended. Lauren"