Costello's Ace Hardware of Deer Park

"I’ve held back on writing this but my wife finally pushed me too. We’ve had one of the worst experiences in a retail environment. The manager an older heavier man I think his name was mike belittles his staff right in front of customers, yelling at them, threatening them, talking down to them. I used to love going to this store in the past I’ve worked with a zack, vinny or a james. The reason for the bad review is the way your managers are treating your staff your employees were amazing and should be given raises. Your employee vinny used to help me tremendously when I’d come into the store, I always looked for him and his personality always had an upbeat attitude about him, treated me with respect and kindness, always helped me in the store even when I was going through a bad day he found a way to brighten my day and had great recommendations, I recently came back Saturday to work with Vinny to find your manager Mike let him go, with that being said I will no longer shop at a Costello’s hardware store going forward when you hire managers that treat their staff and customers the way he does this manager should be removed from employment, and the way he has treated and talked to my wife and the vulgarity is appalling. The time we came in during the weekday the manager Mike was talking to this older employee I think Frank was his name about his playbo collection. When we first came in on the weekend and Mike was not there and we were treated with such kindness and respect and dignity we decided to keep coming back to the store. You should not have people like this running your stores and then removing staff that actually treated customers with dignity. I truly hope the Costello’s will learn to hire people that respect customers like Vinny, zack and James did. Have a great day you’ve lost our business for good."

"I always choose this location for key-making needs for my job. I find that the staff is knowledgeable, attentive, and helpful. I wish I took down the names of all the guys who helped make keys. Thank you!"

"They have finally achieved what seems to be there goal I will never go back to the West Islip store ever again. There customer service is atrocious the worst offender is the store manager. Although it is extremely close to my home I haven't left there not annoyed in the longest time and getting keys made there forget about It stopped a longtime ago not one ever worked"

"This is not just an ordinary Ace Hardware store. It has just about everything. I needed 4" vinyl duct for a bathroom ceiling fan - no problem! A 700 lumen A15 clear light bulb. No problem. And if they don't have it they will check all the other Costello stores for you or order it."

"I used to go to County Line hardware on West Hills rd. but now that this beautiful Ace hardware opened it could not have been more god sent ! Unfortunately I had a terrible experience with a , what they called a manager ! He not only was obnoxious and rude but embarrassed me in front of staff and a few customers standing in the store! This is the first review I’ve ever written in my life for real! My wife acknowledged how visibly upset I was when I returned home and pushed me to do this. The rest of the staff has been extremely helpful and friendly and I will not return to that store if this man is there for fear of an altercation. He is not a people person at all and should not be in the spot he’s in especially when you are trying to build relationships in a new neighborhood.All your stores are so well stocked and spotless you do not need a moron like this tearing down your walls!! Thanks for letting me vent .I will return when I see Joe or Steve in your store !"