Pets Warehouse

"EDIT FOR OWNER RESPONSE: WOW, now you are just flat out lying. Your employee even stated that another employee mislabeled it. Are you trying to put the blame on the customer? Way to take responsibility for your business. Human error happens, but then we take responsibility and we all move forward. You couldn't even do that and blamed me and then decided to lie and state I made a scene and throw a temper tantrum. Nope, never have I ever done that and never will I. Especially to a young employee who was only doing what she was told by you. You're the problem....that's obvious by the professional response you failed give and clearing accusing me. You have some set. It takes a lot for me to complain or write a bad review as I’m a really easy going person but this encounter totally upset me. One star because I have too….Do not shop here!!!! The owner has a terrible customer service attitude. All the dog beds are on sale and I found a fantastic one for a great price….too good to be true but they were all on sale so…..I bring it to the register, pay and get ready to leave. The young lady who rang me up then questions the price tag on the bed and believes it is mislabeled. She scans the bed itself and says it is labeled wrong and has to call her boss (the owner). He tells her that they will not honor the price which they mislabeled on the product and I can get my money back and put it towards another bed or get a refund. Since when do stores not honor prices they mislabeled on a product?! Since when is it my job to check the label numbers and the product numbers?! After already being charged and paid, I said give me a refund. Just bad bad business. I will never shop here again which is a shame. You lost a customer over the price of a dog bed!!! I’m a small business owner (as well as a government employee) I would never do what you just did. People like you give the rest of us a bad name."

"Three times at least I’ve had free cans of dog cat food, and the owners would not except them unless I’ve bought the same amount in cash. I don’t know why this place is a pet store because apparently they don’t care about our animals. They’re in this only to make money and I’m sure the manufacturers reimburse them. Shame on Brian and Ron. If you wanna go to a good store, pet supplies in Middle Island. My poor handicap dog isn’t getting the nutrition she needs. BOYCOTT THEM"

"I Love the Pet Warehouse, the people that work there are so friendly and honest, and are willing to go the extra mile for us pet lovers. i added 2 pictures of my baby boy Rroxx and his babies from the pet ware house, plus i love how clean and protective they are since covid..."

"Quick stop to get my dog Levi a soft collar after he scratched his cornea. The girl behind the counter brought me right over to where they were, paid and out I went. Much better than vets collar, lol.."