Monash Respiratory Clinic

"Very poorly mannered staff. As a patient and also work as a health care professional, I felt like I was not treated as a patient today. I rang the clinic prior to say i had RAT + test to see if im able to come in. Came in and then was about to walk to the reception, the reception lady quickly hold her hand up and gave the stop sign in her palm to prevent me from walking towards their desk. She quickly confirmed my name and asked me to go into an isolation room, closed the door without any explanation. I was sitting in the room until, someone came in didnt identify herslef with no self introduction and started asking me questions. Initially i thought she was the receptionist until she started to do assessments then i assumed she might be the ?Dr. I understand i was tested + for covid, but that does not mean i should be treated differently, if you not willing to see positive cases in person, i would highly reconmmend you do phone consult. As I also work in the health care setting, we respond to many infecious cases and i would never treat my patients like this, where is the patient centred care gone? i will not reconmmend this clinic at all, if you are sick you may as well see your regular GP or present to ED if severe symptoms."

"I came in to this clinic on 30/7 and had a lovely doctor who told me that I might had viral infection. She gave me plenty of advise as I was having productive cough, sore throat and low grade fever especially at night. Last thursday, 3/8 I came back as I was still having the low grade fever and my cough is quite bad and won’t let me sleep at night. The doctor who seen me on this day was not nice at all, even the way she talk. She assessed me and said that it might be RSV and can only give me 2days of medical certificate. She said that I have to see my GP. When I went to see my GP on a sunday and put me on antibiotics. Today, I came back to this respiratory clinic as I was still having the bad cough wherein I still could not sleep, headache that won’t let me function, low grade fever especially at night. Unfortunately, I had the rude female doctor again. I felt so helpless and extremely frustrated as she doesn’t let me finish talking and told me that I should not be going back as it is the clinic with long term covid problems thats why they are wearing PPe and that I should just go to the GP, she also said that she doesn’t understand why my GP put me on antibiotics as my lungs were clear. I wanted to understand what condition I have as I have been feeling very unwell for the last two weeks but instead this incident made me cry as I thought I could have a better assessment considering this is a respiratory clinic but I guess I was wrong. But my point is, do i really needed to treated rudely because this doctor could just say it in a nice way."

"I am COVID positive and immunosuppressed patient, my GP sent me to Visit this clinic, I couldn’t breath properly and I was in excruciating pain , they refused to see me. No even a quick check to refer to emergency. I was in shock and felt humiliated So disappointed with this clinic ."

"Rather accidentally I ended up at the Monash Respiratory Clinic. I'm impressed. A very professionally and effectively run medical centre in every aspect. The staff I met, receptionists, nurses and doctors, were all great. Just one thing. Could we please remove TV screens from waiting rooms? When I'm sick, being literally forced to watch Channel 7 or Murdoch Sky is not healthy. Today I was forced to watch an interview with the clown Scott Morrison. No wonder my blood pressure went through the roof."