Tarneit Family Medical and Dental Centre

"Very upset and disappointed. The receptionist was helpful and nice. But can't say the same about the Dr. No patient TLC, almost came across as rude. When I made a complaint, the manager told me to "go home and clear your head before returning to the clinic.""

"I wish there should be an option for no stars at all and if possible the negative rating... This Incident happened on 9th June when I went to the local clinic with my 10 years old kid who had a really bad accident in his school with his broken tooth, broken arm and multiple injuries on his face and leg. There were two receptionist at the reception and both instead of attending the kids and providing the quick first aid they refuse to attend the child and asked to leave the clinic immediately just because I didn't have a prior appointment with them. I was shocked with their reaction, how the hell I would know my son will have an accident that day and that time so I could book an appointment in advance. What if they have the same situation and there is NO ONE DOCTOR to attend them. For the Clinic: I wish they would have provided sufficient training to all their receptionists to use their common sense in special circumstances and not just look at the calendar. Since I was worried about my son I went straight to the Riverdale village clinic for the first time and I was surprised that as soon the receptionist saw my boy, she straight away called the nurse and requested the doctor to come and attend my son immediately This is called humanity not just the business. I am writing this review so management can take necessary action in future and someone else can be benefited the way I got in other clinic."

"We attend this medical clinic as our regular doctor for my self and my 7 month old. There is a receptionist who is rude and has no concept of patient care. The wait times are 30minutes plus, even if you call ahead to confirm their running schedule. Doctors do well at their job. Receptionists need to be replaced ASAP"

"Very rude and irresponsible receptionist. They had some issue with insurance provider and not able to charge bill directly from there, due to some technical issue during the time of appointment. And then, they never try again to charge bill to insurance provider next days instead charging the bill to patient as outstanding bill. Why they didn’t sort out the problem with insurance provider at first place and let the patient go back without asking for payment during the time of appointment? Why they never try again to charge the bill to insurance provider on the other days, instead sending notice letters to patient? All she was saying is pay for the bill now and sort the issue out with your insurance provider."

"It was my first time going to this medical centre and I was able to get into it last minute on a Saturday! The receptionist was lovely and was able to accomodate. Unfortunately I was 10min late but thankfully I had Dr Fouzia and she was very nice and understanding about my lateness and not only that but she was able to pull out an ear bud that has been stuck in my ear for a while. She was lovely and easy to talk to. I will be attending this medical centre from now on. Thank you Dr Fouzia"