Toll Global Forwarding

"First delivery was unsuccessful due to not being home, fair enough. Second attempt I was home. Driver buzzed my unit to be let into my building, however, left prior to me being able to sign, inspect and accept the package. They left me the package which was delivered damaged. Advised the sender of the issue and they are kindly arranging to have a replacement product be sent out, unfortunately with Toll again…"

"If you have a package you're indifferent about and you're sending it to someone you despise, Toll is the perfect courier. For all other circumstance, avoid like the plague. Their delivery service is appalling, and only exceeded by the customer service when you try to complain."

"I would give them negative stars if I could, never have I experienced such horrible and lying courier group. Package from JB overnighted for the next day, courier guy parks in the driveway, searches his van for a few minutes, plays with his mobile and then just leaves. Meanwhile the tracking now updates to unable to deliver/ leave a card, what a joke. My ring door bell caught all the action, rescheduled for next day no delivery, emailed them and the customer rep said next day again but yet again no delivery. Asked JBHIFI to step in and they wouldn’t even properly communicate with the vendor themselves, wouldn’t let them know if it’s lost. Now it’s been more than 2 weeks that I’ve been waiting on a refund from JB as they won’t process it until TOLL actually COMMUNICATES with them and let them know what the actual f is going on. Bunch of incompetent people. Never will I ever use them as a service, and there I thought Auspost was bad for being late, I’d rather have my parcel late than have this done to me again."

"I've never experienced a worse delivery service than Toll. I've had many other problems in the past like not leaving cards and delivering two days late but this one has been the worst. I ordered something from IKEA and the delivery was put through Toll. It was under my business name and instead of contacting me to see if the business was open due to covid lockdown they just decided that my business was closed. My business is a home business so it is a residential address. When I rang up to find this out they apologised and said they will get the delivery out to me. I received an SMS to say it will be delivered today between 9-5 and once again it hasn't turned up. What a joke of a company."

"Absolutely terrible service. Have been stuck home all day waiting for a delivery. Constantly checking the tracking website for any update only to see it still says ‘In Transit Package arriving today’. At 5pm decide enough is enough and call customer ‘service’ only to be told they’d attempted the delivery earlier in the day. Despite being home all day I didn’t see or hear from any delivery attempt. Received no call, text or email. No update about this supposed attempt on the website or any tracking system. Instead I sat here waiting for a delivery that had supposedly ‘already been attempted’. An embarrassing company"