Novo Shoes Burwood

"Came in to exchange long boots purchased that didn’t fit and found no versatile sizing in their long boots. Not inclusive sizing here. On top of that I was refused a refund in store and now have to refund over post and pay postage. What a ridiculous “policy”. Would understand if the style wasn’t stocked in their store and was online only, but it is!"

"I am really disappointed in my experience in this store. The 'customer service's I received is so disrespectful from the Asian girl with a ponytail who wears a face mask. I've bought quite a few pairs of shoes at Novo over the last two years I also work in hosting and hospitality and I do promo work so I often go out to parties and dress up. The Asian girl laughs at me everytime I come into the store when I say hello, her response is to laugh at me? I'm just really fed up and feel so disrespected. The last time I went in she laughed at me again I try to shrug it off but she's just really rude. I've spent a lot of money in your store I won't ever buy another pair of shoes from you and I will be making a complaint."

"Rubbish customer service. There were 2 staff at the store. One young lady was so nice and sweet. Another one was super rude and act like customer come to get the shoes for free. If u not happy to serve, just quit the job. I been seeing her working there since long time as I am living in Burwood. Novo should take action in training staff and should not keep this sort of staff in there company as their Burwood store can shut down becuase of her. The way she behave to customer were really disrespectful and not acceptable. P.S The lady with the glasses on."

"Today (4/9/16) I walked in the store for about 15-20 minutes before 4pm. Initially i thought there was only 1 sales assistant who was helping a woman out so I understood they were busy and did not ask for assistance. Low and behold, the 'customer' was actually the second sales assistant. They were both chatting about trying on a pair of heels and were basically ignoring the people walking in and out of the store. Both girls failed to take notice of the shop and were invested in purchasing their own shoes during their business hours. To top it off one of the girls called another store seeking for the shoes in another size for herself or her colleague. I was VERY dissapointed in their workship and hope that Novo has a rotational roster with other sales people as these two girls were utterly useless in maintaining customers. I stayed in the shop for that long as I was looking for a pair myself and noticed a bunch of customers walk in and out. There was also a woman trying on the sample shoes that were big for her and still did not recieve any service until it was long overdue. All in all; the service today was a joke and those girls need to straighten up. I hope the manager of the store sees this and takes action with these girls."