I-MED Radiology Network

"The admin reception staff are terrible! they mistakenly changed my booking to an incorrect day! After traveling down from Newcastle they told me to bad so sad! Extremely unhelpful and unapologetic."

"I have always found outstanding professional and polite service here, never had to wait longer than my appointment time, in fact several occasions I have been seen earlier than the appointment time. Only negative aspect is always the long wait time at reception even if I am first in the queue. I understand that they are busy. Parking is atrocious with such narrow bays, being in the need of disabled parking I am mortified to see countless inconsiderate individuals who park in the one and only disabled parking bay without a parking permit. I suggest you request council rangers to patrol this area and perhaps consider more than one disabled parking bay, three would be much better. All in all I would recommend."

"The nurse Tina was so arrogant, rude with the most attitude. She needs to fix her attitude as no clients owes her anything. No need to be rude."

"I walked in and was so pleased to have 2 X-rays done followed by an ultrasound. All one after the other. A smooth flow. 30mins in total. Reception area is a bit slow but the service process was flawless."

"Disappointing and unprofessional. I attended I-med imaging Castle Hill for a chest CT. The imaging lady was very unprofessional and unskilled. She was unable to find a vein to put in the cannula required, and kept literally repeating "how strange" over and over because my veins were bad/deep. After a couple of attempts and my request for a doctor to do it instead she finally called the doctor. Which should have been done already without patients initiative. The doctor was kind, professional, concerned and I cannot fault him. However, after looking at my veins with an ultrasound he still could not place the cannula. So, essentially three people in the room (excluding myself) plus another who I can only guess was a " trainee" observing.....just added to my nervousness. Long story short...they gave up & called my G.P asking his feedback what to do. I got the sense that because it was Friday afternoon that they just wanted to go home. Customers don't want to spend their Friday there either but when it's a potential life threatening illness which necessitates a scan, it seems very unprofessional to just "give up". There needs to be protocols in place for customers with difficult veins such as buying special lights. Or even something as simple as applying a heat pack to the area prior can help. Overall it's probably good that they were unable to do the test. Because if the technician lady was that unprofessional when trying to place a cannula there's also risk of her being incapable when taking the images. Customers need to feel confident that the images were taken and read correctly. The reception staff themselves were fine."