Harvey Norman Erina

"I would just like to highly commend Toony (Manager HN Erina) for his excellent customer service !! he is always beyond0 helpful and nothing is too much trouble, having bought my PC from HN Erina, I would not consider going anywhere else as the support I get from Toony and his team (in particular Jake as well) has been beyond reproach, ever most grateful !! Thanks Toony"

"Had always valued Harvey Norman for quality service, so when we needed a new gas convector heater, we purchased from the Erina store. Once home, we had some issues with the gas supply and ended up needing to return the fire - although unpacked, it was never used. The fire was in perfect condition with all paperwork, stickers, plastic wrappings, boxing etc. But Harvey Norman charged me 20% ($240) to return it. I feel ripped off, I know they will just sell it as ex floor stock, with a $50 reduction. I would have got better service and a cheaper price ordering elsewhere on-line, I know for next time - the value of a face to face sale has gone, and Harvey Norman have lost a valued customer that has purchased the big-ticket items from them for the last 25 years, but never again. BE WARNED. BEFORE YOU BUY FROM HARVEY NORMAN."

"I bought a Rinnai air conditioner with wifi from Harvey Norman, but the wifi hasn't worked since I purchased it. The Rinnai app for controlling the wifi has a poor rating and the issue of it not working is well know, as the app is called “ac freedom” I couldn’t not check this before purchase but went with the advice from Harvey Norman. The customer service from Rinnai has been terrible, and Harvey Norman doesn't take any responsibility once you have paid. The initial installation quote was $900, but it ended up costing $1500, which was 50% more than what a local AC specialist would have charged. The installers also left rubbish at the back of the garage. I've been trying to get someone to fix the issue for almost a month, but now I am chasing Rinnai, such a terrible experience I regret not choosing the more expensive Mitsubishi unit from a professional AC provider, as the Rinnai option at Harvey Norman turned out to be more expensive overall with an inferior unit and 0 after sales care. Beware"

"Excellent and friendly service when looking at kids beds, especially Chris who followed up with a call to let us know about our delivery and how and when it would arrive. Top marks!"

"The renovations have been done in such a remarkable way. Seay to find what you want & the staff members are there to assist you but not bother you if you just want to browse."