Myer Erina

"Can usually find something lovely at Myer Erina Fair. The store is always clean and tidy with an array of goodies to choose from in all departments."

"Thank you to the store manager Lisa for turning a very negative experience into a positive one. I purchased three clothing items yesterday from the Erina Fair store which where all damaged from the security tags. I messaged MYER on FB to advise what had happened and was devastated as I knew it was going to be unlikely I could find the same items again in the size I needed as they where on sale for a really good price. They said to go in store for a refund on the items and to expect a phone call to follow up. I took the items back in today and the First Lady I spoke to said there wasn’t anything they could do about the price and the item would just be written off. This was frustrating to hear as I really wanted the items but wasn’t happy that I was paying for what should be new and undamaged. So I spoke to the manager Lisa who without question gave me a further discount on one of the coats and managed to find another one of the other coats I had purchased which wasn’t as damaged but still somewhat marked. However I was happy to take it anyway as it wasn’t too bad. Shortly after I received a phone call from Lisa as she had received my feedback from the online team and she asked me to come back to the store to also give me a further reduction off the other coat also. Thank you so much Lisa for going over and above. You turned a negative experience around. I typically spend a good few hundred in this store almost every week and it was nice to be treated like I was really valued as a customer. It’s a rarity to find in retails these days and I really appreciate her time and service."

"Very disappointing customer service - phoned for Lancôme and lovely lady (not Lancôme rep) answered the phone, took my details and said Lancôme rep would call me back. Didn’t so I tried later that same day and phone was picked up and hung up. Phoned the next day and same thing happened twice so I asked for MAC counter where it was answered. I was put on hold after the Lancôme lady was told I was waiting. After a minute the phone was hung up. When has this type of customer service become acceptable??"

"Myer mens department Gary and Riley THANKYOU for styling my teenage son Friday afternoon. He looks and feels absolutely amazing. Gary and Riley asked and listened to what my son liked. Fashion is a personal thing and they are both obviously well trained and their customer service was outstanding. They were mindful of cost as well. Highly recommend for good old fashion department store service"

"Pretty good selection of men’s shorts. I was intending to buy a pair but couldn’t find a staffed pay point, so gave up and put them back. Thankfully, plenty of other shops nearby to get them. I don’t know if understaffing your shop is the best way to combat the rise of online purchases."