Pool & Spa Warehouse

"Hornsby team is the best. For many years they have maintained their excellent customer services and deserve their good stars. I keep coming back for issues with my pool. I know they are trustworthy and always place their customer interest first (save money). Whether it is a store visit to them or their home service, they always deliver the best service and beyond. The staff are very friendly, knowledgeable and cost efficient. I just can not recommend them enough. special thanks to Tally (offered his help in installing a diaphragm so that I could take home to use straight away); thanks to Chris & Mat ( fixing my pool light and skimmer basket) thank you all Cherie"

"Same as other pool cleaners Let’s start the manager is a bully and arrogant. I bought the pool cleaner in good faith. Explain to the store assistant what what pool was and how it was built Then the manager tried telling me the pool cleaner didn’t work because water was dirty even to the point he gave me a test kit Won’t be going back to pool & spa werehouse Asqith Bully rude manager"

"Owner went over the top to provide awesome customer service for quite a tricky part to find. All the staff are very helpful and happy to teach you the ins and outs of pool ownership"

"I bought a pool cleaner (brand Rebel) on 11 Mar 2020. And on the package and installation user guide it clearly stated 3 years warranty from purchasing, so the warranty should be up to 11 Mar 2023 On 22 Jan 2023, I brought the cleaner to the shop to repair due to slow moving issue. They checked and confirmed the warranty was within 3 years, and said it will be fixed the next week. Once we picked up and brought back to home to test, the moving issue was getting worse and it could only turn around and not move forward anymore. Then we called the shop and they asked us to bring back to repair again. On 3 Feb, we were told it’s fixed and could be picked up. This time we went to test in the shop and it still could not work. And they gave us an excuse they could not fix it since the warranty should be 2 years, and 3 year on the package and installation guide is not right. We are very disappointed about the Pool Spa Warehouse’s customer service, integrity, and skillset of staff as a big brand. And also for everyone's information, if you want to purchase something with warranty there, you need to be very careful since they will not admit if there is some issue coming. We will go further to corporate office, fair trading and media to get fair treatment and it will also protect other buyers."

"I have just left the team a P&S Hornsby. After a long and contrived journey regarding my pool robot a solution was had. A big shout out to Bec who is a start. A true customer service professional who cares greatly about her customers. Andrew, the manager, is a no nonsense individual that runs a good shop. Well done to him for facilitating a solution. Ryleigh has been great in looking after my pool needs for sometime now and thank you for all you help. Trevor is always there for assistance and getting questions answered. Thank you team."