west elm

"Visited the West Elm Chatswood store with my mum. Loved the look of the products, but staff is terrible. We walked around the shop, I took photos of the products, touched, looked around for about 5-10min while the 3 sales reps were chatting at the counter, avoiding eye contact."

"West elm has gorgeous, largely incomparable pieces and overall hard to match style in homewares in Sydney (particularly at this price point). So much potential, so many frustrating and sadly avoidable issues due to their online platform and supply chain issues. I really do love west elm... mid century meets great gatsby. It is therefore madness that it's not as successful and has a bigger presence in Sydney and across the major capital cities. The market is here for it. The west elm shop staff seem to be trying their best. Their sales are rigid, inflexible, and all roads seem to lead back to the phrase 'computer says no'. For example... if you place an order online or in the store to be delivered in 3-6 weeks. 5 minutes later you decide to try to add to the order. Fail. Computer says you have to place a new order, and pay a large delivery fee again. In my opinion whichever IT or operations team set up this up needs to take a good hard look at their career choices. Also.. The website is full of items that are out of stock both online and in store... such a frustrating waste of time! Such a shame west elm."

"Bought a bunch of rugs online, arrived in perfect condition so no complaints about the delivery service. Have been to the store once and service never approached but I don't mind browsing alone. Wish they had more variety of stock, I checked their USA site and some amazing stuff never seem to make it over here."

"West Elm is a shady company. In January I bought curtains online. They took two months to get to me and then what I got didn’t seem to be the same as the photo when i ordered. I looked online and now see that they have changed the photo of the item online (same item number) to curtains with a different type of fabric. They’re taking no accountability for this shady switch. Don’t buy from them, they’re way over priced for very poor quality items and take forever to be delivered. First photo is the photo online of what I bought, and second photo is what the photo is now changed to on the website and the type of fabric of curtain I received"

"Looked at a few rugs on the website and called to ask if they had them available in store for viewing. Staff were friendly on the phone, though it took a few minutes to check their stock levels. We dropped by a couple of days later and they were happy to let us wander around the store without bothering us, and were helpful when we asked them for advice. They didn't have the rugs we wanted in store, so they ordered them to be shipped to us from their warehouse. The rugs arrived 3 business days later, and they look and feel great! Altogether an excellent experience."