Julex Nail Spa

"I had a shellac treatment on my nails. Without a doubt, I highly recommend this establishment. Additionally, all the ladies here provide top-notch service. I'll definitely return when I'm back in Melbourne!!"

"This salon is a hidden gem within the city. The staff members are not only kind and friendly but also remarkably professional. Kudos to the team for consistently delivering an amazing job. I've never been disappointed with their artistic creations."

"This used to be my go to nail salon since moving to Melbourne as I’ve loved the quality and service. I had an appointment today, and the lady accidentally cut the skin near my nail with the nail drill, I patiently waited without pointing it out to see if she apologizes, but she didn’t even apologize until I pointed it out at the end, which she then put some medication onto. I asked for a concession as I was hurt but they denied to offer any concessions saying it could have happened because I moved my hand, which I clearly did not. Please do not make false excuses to customers. After so much discussion they only offered me $5 off as a concession for the service of $75. Utterly dissatisfied with your staff as I asked to speak to a manager and they stated you never have a manager in store, and only contactable via email. I asked for the staff’s name, and she was hesitant to answer. She just mentioned “Helen” which im not even sure is her name. Do you not have a policy to what happens if one of your staff accidentally cuts off/injures one of the customers? Being one of the top nail salons in Melbourne, I clearly cannot believe this is how you treat loyal customers."

"I usually receive good service at Julex Glen. Unfortunately today was not the best experience. Whenever I get my nails done by the nail tech with the glasses, it’s always a sloppy, rough and rushed job and she never seems to be happy to be doing her job. I asked the lady to fix my thumb nails as I wasn’t too happy with the length, she fixed them but wasn’t keen to do so and rushed it and the edges were left scratched and unfinished. And because I made them fix my nail I wasn’t offered any cuticle oil (this shouldn’t be something I have to ask for) and was left with an unfinished look (pictured below). This could be easily avoided if they are happy to take feedback from customers, fully train staff and put effort into all customers nails."

"Asked for squarely rounded nails and got rounded. On top of that the nail bed is so thick despite it being my natural nails. Looks like I pasted walnuts on it. Further, the tips are clearly crooked as shown in the picture. Overall wasn’t satisfied with the customer service as they kept on reasoning when I pointed out these mistakes. Would not recommend this to anyone."