McDonald's Mount Annan

"Went to use my rewards on my phone. Ordered a large sprite and was to receive it for free. When I went to pick up my order it was a small. I asked if it could be replaced to a large like l ordered and the lady was rude and responded with, “oh I’m sorry, but I can’t replace that, even though I ordered a large and she was rude and did not change my order. Felt like l needed to challenge this matter even more, but she was not worth my time. She even checked the machine and it said small, and l only ordered a cheeseburger and a sprite and l made sure it was a large because the medium and small size drinks are too small. Joke. On a Positive note the place has gotten a lot cleaner and felt more tidy compared to the past. However the service was ridiculously rude"

"The last time that I went to this place it was horrendous. Did drive through and it took 30 minutes to get our food. The burger boxes were all covered with sauce on the outside. Lucky the food inside was ok. But man what a horrible experience. Watched one of the workers almost drop someone else's bag off food as they brought it out to them. In fact must have been a wrong order as they went back in to complain about it."

"I worked there for nearly 3 years and I’ve never had such horrible managers in my life. The only reason I stayed at this place was because of the good friends I made. I hope they see this message and I hope they know how terrible they treated me."

"Long wait. If you are looking for fast food, don’t come here. Poor service. Another customer was complaining on the wait too. The kids found a live cockroach at the kids playground."

"Went in, ordered in the self service terminal. After over 10 mins of other orders going out my husband went to check on our meals. Didn’t even have the order so we sat and assumed it’d be made a priority. After another 10 mins we went up and he asked the manager who walked back over to packing other bags and never said a word to anyone. She then got her phone out and started playing on it while a whole pile of food was sitting there from the food processing line. I said are you seriously playing on your phone while our foods sitting there? Put your phone down and do your job. She was then being a little smart alec so my husband asked for a refund which we thought was going to take her another 20 mins. Honestly can’t believe this person is a manager. She was also obviously disliked by staff as well, yelling orders with such attitude it was actually quite entertaining watching them yell back at her. You need some decent mature age management in store. We went across to hungry jacks and the service was great and the food was out in 2 mins!"