Fitness Superstore Surrey

"Excellent customer service. Really helpful advice and a walk through of equipment and what would suit my needs. It's great having a fitness superstore nearby where you can actually try machines and experience the difference."

"Purchased an execise bike from the Frimley store on the 9th October including delivery and installation, the item was instock and delivery was arranged ,great customer service at that point and then everything went downhill. First of all there was a mix up with the installation, i only received notification on the morning which was a problem as i was at work, rearranged the date and the installer set it up but notified me there was a problem/faulty part and the bike could not be used, he notified head office who said they'd need to make a warranty claim, after many emails with fitness first and Life fitness a date was arranged for an engineer to fit a replacement faulty part, however they've just infomred me that the part isn't with the engineer and they'd have to rearrange, i've asked the fitness store to collect the faulty equipment and provide a refund on several occassions and everyone has been ignored, time to call the credit card company and get them to cancel payment"

"Very poor service in the store at Frimley. Waited 20 minutes while the only person working there just chatted with one customer. There were other customers waiting too. I ended up just leaving as their chat seemed never ending and the employee didn't seem to care that there were half a dozen people waiting."

"Visited the Frimley branch on boxing day to get close up to some treadmills and try before I buy which is a great facility to have considering they all look the same online. Very helpful member of staff, super knowledgeable and provided some sound advice to help in my decision making. Very good selection of equipment and free dedicated customer parking at the rear near waitrose."

"Poor service all around. Staff in store are pretty disinterested beyond the obligatory, "we'll be over here." I ended up ordering a spin bike online and the entire process was awful. Late delivery, lying about why it was late and no follow up to redeliver (I had to contact them in the end). When I discovered it was a 3rd party installation company, they offered me a slot 8 working days, and 11 total days, after delivery, and when I asked about it I got told, "it's 5-7 days, actually," when the website clearly states 5 only. I'd already disposed of my old bike and hadn't had one for over 2 weeks at this point. Installation people also sent me a text just saying, "do you still want installation???" - not exactly professional. Ended up installing myself. Contacted aftercare team and they couldn't care less; kept shoving me from department to department and all they could offer was to send me a floor mat for my troubles. Would be a 1 star review, but I have no complaints about the bike itself and the delivery men were punctual and polite."