Audio Electrical

"AVOID this company if you expect any customer service if things go wrong or have a problem. I bought a Zanussi kettle through eBay from Audio-Electrical in June. 3 months later in September it stopped working. Emailed them to be told 'read your manufacturer's warranty'. I replied that under Sale of Goods Act my contract was with them. They asked me to return the kettle which I did at my expense. 8 days later I'd still heard nothing so emailed them. Several more emails from me asking when I'd be refunded during September & October was met with no response from them whatsoever. I raised a case through Paypal and got a refund. I admit this was not an expensive item, but it was under a 12 month guarantee and should have been refunded. This company has a deplorable attitude to customers who buy in good faith. They hope by ignoring you if something breaks you'll just go away and accept it. They do not deserve any custom from genuine buyers so BEWARE of you're thinking of buying from them!"

"I purchased a TV from Audio Electrical in Jun 2020. It stopped working when I went to turn it on in Jul 2021. I contacted them to see if I could send it back to be fixed but they said they couldn't help. The TV was hardly used as was in a guest bedroom. Due to my experience, I don't know about the integrity of the items they sell."

"Bought a Dvd for my grandson for christmas , screen went blank after a few hours . returned it cost £7 had to wait almost 2 weeks for replacement which didnt work when it arrived . sent an email to explain and after several exchanges my daughter finally went out and had to buy a proper Dvd and threw the one from AUDIO ELECTRICAL in the BIN Not even an apologie never use them again."

"Incapable of taking instructions for change of delivery even with plenty of notice and chase up emails to ensure they got the message. I had people waiting in and no, the driver ignored the new instructions (questionable they had been given the update in the first place. Plus they shut by 4.30 and its impossible to find a phone number for them so customer service is appalling! I'm furious... I suppose now I have to traipse to their nearest depot stuck in some backwater on a week day which I can't do as I work or pay someone else to get it as they don't deliver at the weekend!"

"I purchased an item and after 5 months it had broken. Audio electrical didn’t want to know. They offered to repair it at my expense but wouldn’t send a replacement or refund. I am now pursuing my statutory rights. As usual, companies are happy to take our money but when things break it’s an uphill struggle to get fair and lawful redress. The true judge of a company is by its after sales customer service since during a sale they are keen to impress. But once they have our money it’s a different story - ‘good riddance customer’. Unfortunately on this occasion I didn’t listen to my instinct that says when you grab a bargain you often grab a problem. UPDATE This is my second post for Audio electrical. I said I would post again if their customer service improved. It has, just. I have now received a refund from them via Paypal. Unfortunately Paypal have retained a transaction fee so I am still out of pocket. Having dealt with the company I believe they want to deliver good customer service but this episode goes to show that in reality they fell a long way short of the mark. I wont be using them again but I can see they have lots of satisfied customers who presumably are loyal. Perhaps I was just unlucky on this occasion? Ben"