Chesham Leisure Centre

"Quite expensive. Not sure why. Some staff are lovely, some are moody/fake, some don't know what they're doing. Often you'll get contradictory information or they can't actually help with admin - i suspect because of the system in place and not the fault of the staff. Overall, more faff than necessary, staff and classes are very hit and miss, but still, it's a clean usable gym that never gets too busy (it's not a mystery why that is)"

"I only use the gym and it's pretty good. New equipment and well maintained. They even purchased a belt for weighted dips at my request. Gavin (gym staff) is very friendly and helpful but most of the other staff don't really engage much but I don't mind that. My only gripe about the gym is that the floor is often dusty and needs hoovering more. The customer service at reception downstairs however, is some of the worst I've ever seen (and I work as a customer service assessor). I once saw a lady enquire about enrolling her kids in swimming lessons only to be told to go online. When she explained that she had been online and sent 3 or 4 emails to no response she was told 'I don't do that so I can't help you'. She almost had to beg the woman at reception to find someone to help her. I believe this member of staff is no longer there and things may be improving a little but I often see a long queue with only one teenager serving whilst at quiet times three of them are sat around chatting. Overall, 5⭐ for the gym, 3⭐ for reception. I'm a pretty happy customer but please get the Hoover out a bit more and invest in some customer service training."

"Quietest place for a swim at the moment! Even in the Public swim sessions you can negotiate a good few lengths. Didn't like the communal change area but thats just personal preference."

"We normally use this pool as it is quieter than others in the area, however it is normally quite a cold pool. Last Sunday visited and the pool was absolutely freezing to the point we could not get warm despite constantly swimming lengths. We ended up leaving after 30 minutes. I asked the lifeguard twice why it was so cold and she said there was nothing she could do about the temperature. The air con in the changing rooms doesn't help, its freezing! My daughter is now very ill with a cold and cough from this experience. Will not be visiting again."

"I have been going weekly for some months with my 5 year old grandson - the timing of its family swimming sessions works for us better than other centres. I have seen some on-line criticism of the receptionists, but we have found them unfailingly friendly and helpful. But the water is just that bit too cold, for me as well as him. Quite often we have to cut short the session because my grandson is shivering. And the changing rooms feel freezing when you get out too. In fact, last week he said he doesn't want to go again because of the cold. I will try to change his mind because his parents think it is good for him - but I wish it was more comfortable!"