Albany Leisure Centre, Enfield

"I will be cancelling my membership. Sauna steam room sometimes they work and most of the time they don’t work. Staff have no clue of the rules and how to enforce them. I been kicked out the sauna that I pay for to use. I would not recommend to anyone to use fusion."

"Just experienced a case of racism at the centre today. Please give me a number to call asap before I take this matter further. Time now is 19.01pm Thursday 02.03.23. The manager Nikki was poor, lied, and did not resolve my issue. As a long time member of over 20 years, I should not have to experience this kind of thing. Andrew"

"Wanted to query about signing my 2.5 year old daughter for the swim school and the gentleman on reception at the time assured me that she WAS old enough to start swimming lessons in the preschool group (without me going in with her) on Saturday mornings. He took my payment of £64 and told me her first lesson would be the following Saturday. However he was clearly wrong!! When I arrived the following Saturday I was told she was too young to start the preschool swimming school. They made me fill in a refund form and told me I should receive it in 6 weeks. Fusion then took a further £30 a month later baring in mind I had not used any of the services!! So now fusion owe me £94 and I've been waiting over 2 months for my refund!!! I've had numerous calls from the centre asking me why I've cancelled my direct debit as well. So why are they quick enough to contact me wondering why they're not receiving any money from me but taking all this time to give me my £94!! It's absolutely disgusting!!! I've emailed them numerous of times asking where my refund is and all I get told is they'll chase it up. It's not that hard to refund someone what they are owed!! And clearly the man on reception needs further training on ages appropriate for the swim school!! I want my £94 back please!!!!"

"I would have wanted to give this place a 5 star rating, however, FUSIONs poor management during COVID-19 and their inability to keep up with other providers proven that the current system does not work. The swimming pool is the best part of this leisure centre and I suggest to keep the pool temp at 29.5. The gym is medium sized it has one bench press machine, and some other technogym equipment. Several treadmills WERE BROKEN - are they fixed now?"