Achieve Lifestyle, Egham Orbit

"Unfortunately I had a bad experience recently where I had booked a relaxation package at the Otium Spa - use of spa facilities and a facial. The facial treatment was booked 2pm, after using the spa facilities I was left waiting until 2:25pm to be told the beautician was no longer available and they could not find her. Further, I was informed that the manager would call me to follow up - nobody has. I won't be looking to return to EO again, this was a poor experience and did not feel there was much customer service/concern."

"It’s for kids. An amazing facility for them. As an adult it was really weird. The pool is entirely surrounded by people in clothes. There is no specific viewing area which is THE most ludicrous design decision I’ve ever come across. The lanes are also over booked there were 6 people in the lane I’d booked for one hour. I immediately left."

"Otium Spa is absolutely disgusting to visit. You come to a spa with expectations to get relaxation and tranquility, but instead you get dirty pool, unclean changing rooms, it smells wet and damp and like it has never been cleaned. You find rubbish on the floor, there are big pieces of dust in the pool and also the drinking water tap is out of service for months now. The fact that it’s not clean was reported by me to the reception staff & management for a couple of times and they smile and promise it will get cleaned, but the dust in the pool still stays there for weeks. When initially you have a tour around the place before buying a membership, they don’t show this, so if you are thinking about getting into this I wouldn’t bother. Also it’s not monitored by staff at all, as people smoke vapes inside the relaxation area, watch news outloud on their phone INSIDE the sauna, use in appropriate cursing language and eat leaving all the rubbish around."

"Disappointed since the refurbishment. The pool is a good addition. However the gym upstairs seems more cramped. Alot of people seem to need more weight space. The reception staff are rude and not knowledgeable of the services they offer. No longer have a creche for kids which is a big loss for a lot of women in the area. The soft play is disappointing compared to what it used to be. Never seems to be cleaned either. All just a bit of a let down for what they want you to pay to join."

"Archive lifestyle, Egham orbit they have gym, spa, swimming, and yoga, and it’s all subscription based and they do have carpark on site. Subscription prices yes they are a bit expensive but worth it! Friendly staff there to assist and do book an appointment to check out their venue and see what they got to offer!"