Finecraft Jewellery

"My Fiancé went to Fine Craft for my engagement ring and only has the most amazing things to say about it. He said the customer service but fantastic and they listened to exactly what he wanted whilst also making some great suggestions. We had to take the ring back due to claws being slightly loose but Dov and the team made it a priority to get it sorted as soon as possible and were great about it. We will definitely be coming back here for our wedding bands. I am constantly getting compliments on how beautiful this ring is! Thank you."

"Dov & his team made me the most beautiful engagement ring. My Fiancé and I were very particular about what we wanted, and we are so thrilled with the final result. Thank you so much to Finecraft!!"

"DO NOT BUY FROM FINECRAFT - Awful quality and service If you want "a perfect ring that will stand the test of time", DO NOT buy from Finecraft. Whilst others have evidently had no issues, it is not worth the risk of what we have experienced. We were promised perfection and guarantees by the manager, but instead got a consistently poor-quality ring that has actually broken twice in two months. Furthermore, we have had to endure 12 months of ongoing service issues, unprofessional behaviour from the manager who, as issues started to occur, became increasingly defensive, implied we were to blame, and became very unprofessional in using their own personal health issues as leverage against our complaints. This has ruined a once-in-a-lifetime engagement and caused months of stress and upset to both me and my fiancée. Some (but not all) of the issues we experienced in order of occurrence include: - SERVICE ISSUE: After ordering a bespoke ring, repeated unexplained workshop delays meant the completion date was pushed closer and closer to the date I had set to propose. Communication around this was poor and required repeated chasing over several months. - QUALITY ISSUE: The ring was received with large amounts of visible dirt on the clasps and main diamond, and the main diamond was noticeably off-centre. Neither of these were picked up in Finecraft's quality check. - FIRST BREAK: A side diamond fell out after the ring was worn for less than 24 hours (the day after I proposed). - FIRST WORKSHOP VISIT: After its first return to the workshop, we identified a series of further issues, including gaps between the clasp and main diamond, the tips not holding the main diamond securely, a misshapen prong around the main diamond, incorrect ring sizing, sharpness on the edge of the side diamonds and remaining dirt that we were told could not be cleaned off from the main diamond. - SECOND WORKSHOP VISIT: Finecraft confirmed these issues had been missed by a second quality check. Amends were made and all diamonds checked to ensure security. This included cleaning of the main diamond, which we’d previously been told wasn’t possible. - SECOND BREAK: After less than four days of being worn since returning from the workshop, another (different) side diamond fell out. Again, the ring had received no trauma and we had been overly cautious with it given previous issue. - THIRD WORKSHOP VISIT: Finecraft suggested there may be some small fractures that got missed by their previous quality check, but reassured us that this set of amends would be the last needed and if further issues were experienced, a full no-quibble refund would be issued. - SERVICE ISSUE: Although COVID disrupted repairs to the ring, in that time Finecraft lost track of where the ring was and what amends had been made despite two months of repeated chasing from us. We eventually heard back and Finecraft suggested that there may be structural issues with the ring, despite previous assurances that this wasn't the case. - SERVICE ISSUE: We requested confirmation of the changes made to the ring before it was returned to us and that we were notified before it was dispatched, as we were in the process of moving house. This was ignored and the ring was sent to an address that we were moving out of that day. - QUALITY ISSUE: After a less than five months, the sharpness around the side diamonds returned and was tearing clothes and scratching skin. We requested a full refund. - SERVICE ISSUE: The refund for the band was provided, but despite previous guarantees, Finecraft quibbled over refunding the £40 engraving charge as "it is not something physical that we can either return or re use". After much argument and chasing, this was eventually provided. The workshop who remade our ring identified that: - The side diamonds were too big and were set in a highly unusual fashion - likely the cause of them falling out - The 'white gold' bar around the main diamond was rhodium - The band itself was too flimsy"

"Their quality of work has certainly diminished. We purchased my engagement and wedding rings here over 7 years ago. Less than a year ago we bought an eternity ring and it’s already turning yellow. The three rings were soldered together last year and the soldering for the eternity ring has already given way. Very disappointed with their craftsmanship now."