Fleet Cars & Minicabs

"I had an extremely poor experience with Fleet Cars & Minicabs in Edgware. Firstly, they sent us the wrong car, which was not only inconvenient but also potentially dangerous. The car was clearly not suitable for the number of passengers we had, violating the Road Traffic Act 1988 which requires all drivers to ensure that the number of passengers carried in a vehicle does not exceed the maximum number specified in the vehicle's registration document. To make matters worse, the driver was incredibly rude and barely spoke English, which made communication difficult and uncomfortable. It was clear that he had no interest in providing a good service or ensuring that we were happy with our journey. I was left feeling incredibly frustrated and disappointed. To top it all off, Fleet Cars & Minicabs in Edgware also violated UK law by failing to provide a suitable child car seat for our baby. This is a serious safety issue and a clear violation of the law which requires all children under 135cm in height or 12 years of age to use a child car seat appropriate for their weight and height. Overall, I would give Fleet Cars & Minicabs in Edgware a one-star rating and would strongly advise against using their services. Their lack of regard for passenger safety and customer service is unacceptable and I would not feel safe or comfortable using their services again in the future."

"Very pleased, driver on time, the journey was good and smooth within the speed limit that’s what I like. Driver pleasant not a lot of conversation,but on the other hand I was reading my notes that’s fine. Well done. Alan Marks."

"Good service . I have been using Fleetline for many years. Polite friendly drivers. The only point is they are not happy when we want to pay by card. . INowadays cards are how everyone pays...I understand the drivers have to wait longer for their money so please as a company sort this out for your drivers . Thank you for your Good work ."

"Very reliable company, cab arrived on time and the driver was lovely and made the journey very pleasant! We had an appropriate amount of chat, not non stop, but no complete silence either, it was just right! Also the driver took another way on residential streets in order to avoid traffic and therefore I arrived early at my destination which is great! The price was decent too, taking into account it was morning rush hour and from zone 5 to zone 1, so very pleased with that as well. Thank you!"

"I've never had a problem with the company before hence 2 stars not 1. I had booked a cab well in advance to take me to a medical appointment (which would be cancelled if more than 10 minutes late) I obviously allowed plenty of time to get to the clinic but in the end the taxi arrived at my home 30 minutes late. I had several conversations with the controller explaining my situation to be told that the driver had rejected the call!!! How can this be? A booking is a contract,surely..The driver who eventually arrived was lovely( 1 *for him) Fortunately, although I arrived 20 minutes late the physio agreed to see me but for a truncated session. To add insult to injury I have been charged for this fiasco. Not good enough"