Doree Bonner International

"It took the team a number of days to pack and load, they seemed very proficient and professional. However two boxes have been lost and some damage sustained to belongings. The team did not highlight these damages, at the time. nor upon return. I have been querying the loss and damages with Bonners from the morning after my belongs were returned in April. They are saying a particular box was never loaded. As it was labelled as 'Misc' rather than Jewlelry, which their team checked & confirmed they had loaded when questiobed at the start of the first day. Yet. I was not given the opportunity to pack this item for storage myself, nor given the opportuning to keepthe box. Or have it tetrieved from the lorry. I've learnt that the description of personal belongings listed by Bonners team are vitally important, They demand a signature on the final day at the last minute for all the boxes and items removed. And again when returned. No opportunity to open check the listings properly or open the boxes to check everything has been returned. Then the use of these documents to disassociate themselves from responsibility. Bonners team chose to box my family jewlery under, 'MISC', They should have clearly listed as a jewlery box. They should have offered me the option to pack myself or keep, this is part of their contact to the client. I have suffered a great loss. Having placed my trust in Bonners and their team, been ignored for months to be told, it was never packed. I have no option but to seek legal advice on the loss and damages. Your respinse is merely a platatude! As your respinse to all other troubling reviews. Your managenent have no intention of reviewing, making very clear they will not be held responsible. How many of your clients have had a positive conclusion to loss or damage?"

"Final cost was 5x original estimate and shipment arrived minus one box. Took another 2 months to be told I could not claim for insurance as I stupidly signed the paperwork - now missing £550 worth of goods on top of a £5000 removal! Had previous good service with the company but they have been a massive waste of time and money since."

"I just got the packing done in Edinburgh today! The guys were really good, aced it. They made a highly stressful job look so quick and easy, I highly recommend using their service."

"Excellent service. The removers were polite, friendly and hard working. We moved from Glasgow to London and very impressed with the service. We were given time to get to London ourselves. It was a three day process and couldn’t be happier with how smoothly the move went. Highly recommend."

"Booked Doree Bonner for removals as they were competitively priced. 3 removal men arrived right on time on moving day and cleared out our 4 bed house and garage extremely efficiently. Staff were friendly and professional and asked where we would like all furniture and boxes in the new house which made unpacking much easier. They also disassembled larger furniture and put back together in new house. The whole move was completed by early afternoon with no problems whatsoever. I also found office staff very helpful and friendly when I spoke to them. I wouldn't hesitate to recommend Doree Bonner."