Victoria Medical Practice

"After numerous complaints about the standard of service by some reception staff there is no improvement. Abrupt, abrasive and lack of empathy. Whilst some go that extra mile those who remain rude and refuse to listen, clearly have no concept of how to be professional let alone courteous. It lets the whole team down."

"1 of the reception staff is rude unhelpful and very abrupt she obviously doesn't like her job or have empathy for patients her attitude is disgusting!. My experience with doctors so far have been good quite helpful especially with my daughter's asthma but sometimes they just want you off the phone asap. The nurse I've dealt with is lovely and caring. Also Iim on long term sick with fibromyalgia amongst other issues and find it just as hard to get an appointment !! Don't tar everyone with same brush!"

"My dad had been continuously complaining of chest pains and ‘heart flutters’ for months. Doctor sent him to get a 24hr ECG back in December, nothing concerning was found and he was sent on his way with “no follow up required” in the exact words of the doctor, not even any blood tests or further investigation in any form. Just over six months later and he’s taken a heart attack and is now hospitalised. Not only do the hospital have no record of this ECG being taken which, and I quote is “quite important” to them in these circumstances but also despite my dad having sought treatment on several occasions from Victoria Medical Practice he has now had a life threatening experience which was most definitely preventable if the doctors at Victoria had taken more care to investigate further. I am DISGUSTED at the appalling medical negligence from the doctors at Victoria Medical Practice who I am sure are very comfortable with the substantial salaries they get paid to perform MALPRACTICE whilst my poor father lays here in hospital devastated because he’s going to have to miss his first measley (compared to what the doctors can probably manage I’m sure) few hundred quid caravan holiday in six years. Now, this is not our first bad experience with this practice as several years ago my mother was diagnosed with sciatica by one of the STILL PRACTICING TO THIS DAY doctors in Victoria Medical Practice when in reality she had the rare and VERY SERIOUS condition of Cauda Equina and almost went paralysed if she were not rushed to the hospital. Thank God we have now moved home and thus moved away from this “Medical Practice” and the doctors who despite being well educated, paid and respected have FAILED me and my family. Good riddance."

"My wife and her family have nothing but hassle at this surgery due to the attitude of the reception staff and one specific female in particular, very poor attitude and no"

"Never get a call back for important issues due too a disgusting receptionist and her beiligerent attitude towards patients, tries too find out personal information when she aint any sort of gp, would have gave it 0 but i can't,"