Ashley Ann Kitchens Edinburgh

"Very professional design service from Maria and 168 Interiors installation was timeous and of a high standard. Couldn't fault the whole process from design to installation."

"Maria Zabihifard designed a beautiful kitchen for me and the Ashley Ann team installed it beautifully !"

"We worked with Maria at the Edinburgh showroom to renovate our kitchen and overall we are very happy with the service. She was very professional and responsive to our requests. We loved the design and being able to see so many 3D images of what it would look like. The finished product we are thrilled with. There were a few things near the end of the renovation that we felt could have been completed better (chip in cupboard door, dent in wall, etc.). We raised these issues with Maria and she agreed and organised for it to be taken care of until we were happy. I'm so pleased we didn't have to chase up workmen ourselves. I'd highly recommend Ashley Ann. We are thinking of going to them again for a future house renovation."

"Ashley Ann recently installed my new kitchen. I am thrilled with it and the excellent service they offered. I would be happy to recommend them to anyone looking for a company to install their kitchen. The whole team were very efficient and helpful. Thank you Maria, Sara and the team."

"One star is one too many: Following Brexit and the uncertainties around COVID-19, we elected to support a family owned and managed Scottish company. One with a culture of care “enabling delivering on the promise to guide the customer through a skilfully managed journey”. However, from the customer perspective, this project was nothing short of a complete disaster from the start. It was clear from the outset that many basic measurements were inaccurate. Our clear instructions were sometimes ignored. Project management was woeful and the duty of care to the clients was way below an acceptable standard. The local Ashley Ann complaints procedure attempted to trivialise serious problems and silence the customer. Higher authorities at Ashley Ann Head Office were kept in the dark but when contacted were totally unresponsive. Direct emails went unacknowledged and were not replied to. We were obliged to wait weeks for a site visit from a senior member of management. Some of the more important defects included: Shelving which did not fit (see photo). Housings and doors for fridge and freezer were the wrong specification and not fit for purpose. Wall fixings for tall units which were totally inadequate (see photos). The tumble dryer socket was fitted within the tumble dryer housing and did not comply with safety guidance from the Institution of Engineering and Technology (see photo). Work began on 13th Sept 2021 and was finally finished on 9th Feb 2022. It was accepted that "the standard of the initial installation was at best - poor" and that "measures have been put in place to support the inexperienced team in the Edinburgh showroom". It was down to the expertise of the brilliant senior fitters from Thurso, David and Iain, who worked flat out for 3 days to finish a “four-week project” which lasted five months. The Domestic Electrical Installation Condition Report signing off the safety of the electrics was finally received in May. Ashley Ann overpromised and woefully underdelivered. Complaint resolution was dire. Simply the worst company we have ever dealt with."