John Bell & Croyden

"All the gear no idea Went to pick up simple prescription. Handed it over and was told to wait and see if they had. There were about 15 staff behind the counter. I couldn’t really tell what all of them bar one was doing. 15 minutes by, I asked again if they had my prescription. Took another 10 minutes for my prescription to come out and then was left on the counter as all the toll staff decided to strike. Then had to kindly ask again if I could pay for my prescription. The man didn’t say one word, not even look at me in the eyes. Lovely experience guys!"

"I was really impressed with the service. Got my order through really quickly and it was properly packaged. I ordered from other place before and the little boxes were flattened by the time they arrived as the packaging wasn’t adequate. Definitely buy from this seller again."

"John Bell & Croyden are my go to for anything pharmacy related, including beauty products. Their service is second to none, prices are good and delivery is excellent. I buy from them mostly via their web site, but if I'm in the area and need anything, I'll go out of my way to see them. I never hesitate in recommending them."

"A terrible experience. Booked a Covid booster - and a sales person called at 1pm, and was clearly annoyed, and asked if I am coming. I apologised and said I am almost there. I practically run there and was panicking - hence got a bit lost - and when I arrived I was told they are on their break from 1-2pm. The horrible person that picked up the phone - unprofessional, bitter and clearly cruel - decided to punish me, it seems, for being a few minutes late, by not telling me they will not be there when I arrive. After shielding for almost 2 years and with two life threatening health conditions - making the decision to go in the first place was a huge deal. I ended up in tears, and having to leave, as I could not wait for 1h for them to come back, as I had another hospital appointment. The only human and humane person was the security guard, who offered explanation and tissues. This sort of callous cruel and highly unprofessional treatment of customers will not be forgotten, and I am in the process of taking further action to make sure their manager Amanda - and for all I know perhaps it was her who picked up the phone - faces the consequences. I got unwell that same afternoon, from the stress, rushing after their call and the anxiety caused by the treatment (or rather no treatment) I received, and have been seriously ill since than - for two weeks. Disgusting, no other words to describe it, and still trying to find out who the person was - as her agenda was clearly to CAUSE me HARM. And she very much did."

"Very big, clean and tidy shop but customer service is terrible. Nobody helps you despite having lots of people behind the counter. When you approach them after you cannot find the product for a while they are even worse. They don’t offer any help, they dont know if they have the product they ask you to go yourself to have a look at the shelves."