Boutalls Chemists

"This is a bit of a joke. NHS expects pharmacies to be first points of contact for mild problems, however, here you have to tell your full private story with 6 people breathing at your back, stampeding at the counter, waiting for a jab or god only knows what."

"Whilst waiting for my prescription, I dared to mention how beneficial I had found having an NHS prepayment card was to a young lady paying for 6 prescriptions (& paying just under £60). The pharmacist then launched a tirade at me which lasted quite some time, saying they are experts & I should keep to my own business. (JFYI - 3 months prepayment card costs £30 & could have been done online there & then - and would mean free prescriptions for this period - a year one costs ~£108) This also greatly shocked the young lady, who after leaving, waited for me outside to offer thanks (& a totally unnecessary from her, apology) Exactly the sort of experience one needs from the chemist closest to Great Ormond Street Hospital!"

"My experiences are ok. Generally I don't have a problem with the service. I will request medication on a Monday. I have to phone and ask for it again on a Wednesday or Thursday I am usually told I should have ordered before and have to remind them I had ordered before. I never see any medication until the Friday. I'm seriously considering changing which Pharmacy I use."

"I was appalled at the level of rudeness I received today from the chemist himself an d his colleague with short dark hair on the till. I use this chemist to collect my prescriptions regularly and all but one member of staff are never very friendly at the best of times . I ring to request my prescription they tell me its ready to collect, I go in to collect it and it never seems to be the right time of day for them, I am always asked to come back, 20-30mins later usually it's not too much of a problem for me but don't really understand why. Today I called in to collect, the woman at till couldn't even look at me and said come back in an hour, she really does lack social skills . I said can I sit and wait as I was in pain and couldn't do much walking she said no I would have to come back I am a pensioner disabled and this is a 15 min walk for me, they said it was lunch time they were far too busy, they hadn't had a lunch break, don't come between 12 and 2 for your prescription. I said I have never been told this and the chemist answered well you have now. I was then given, well almost thrown my prescription that was already bagged up and ready to go. Took him less than a minute."

"Rude customer service. I called to confirm a covid test for travel that I booked through a 3rd party. I was told, "Sir we're way too busy to check this for you". Literally wouldn't even check the computer for me...then proceeded to lecture me on how busy they are for over 5 min. I listened as long as I could and then hung up because she was wasting my time. I understand everyone is busy, so am I, but this was just lazy and rude on their part. Are you really above customer service from a customer that has already paid you??? Awful attitudes here and do not recommend this place."