Harvester Snuff Mill Bristol

"To start with its only fair to say that I love the Harvester brand. I like what it does and I like that I can expect a certain standard whichever venue I eat in. Sadly, after visiting this restaurant on 1/3/23, I will be looking at other options in the future. My party of 6 had booked for 8 o'clock, it was well over an hour after we ordered that the food arrived. Now I appreciate that service was underway and the restaurant had many covers, but not enough to warrant a wait of that duration. Nevertheless, my party and I made good use of the famous salad bar which, when requested, was replenished with fresh items. It's a good job we used the salad bar to supplement our, what can only be described as, awful meal. When our food finally arrived, and I'd like to say thank you to our lovely waiting staff, items were missing, cold or both on each plate. We reported this at the earliest opportunity to the serving staff, who very efficiently, went about getting the missing items. Unfortunately, the wait to receive all the missing items meant that most of the food had gone cold now. At this point the meal was over with 6 very disappointed people still pretty hungry. It's now an hour and 45 minutes after our booking started. We were waiting to speak to the manager, who was clearly busy with other customers, to voice our concerns. It would seem that there were many issues within the restaurant that evening. We spoke to the manager when she was free, unfortunately I didn't get her name, who handled our complaint calmly and professionally. Clearly this was not the first (and I'm presuming not the last) complaint of this nature that evening. The manager and the serving team were lovely and completely let down by the kitchen staff. How food was allowed to leave the kitchen with items missing and more importantly, at an unsafe temperature is unacceptable and needs to be addressed immediately. It's a real shame because in this era of getting good value for money, food wastage and cost of living, Harvester let themselves down immensely. Thanks to an excellent host who wrote our bill of over £130 off, it was greatly appreciated as was your apologies. I hope Harvester get this right for all customers and staff who have to endure these experiences."

"We had an amazing time, very impressed with hygiene, food, and service, a special thank you to Natalie, our server, who made our meal enjoyable and was very helpful due to allergies and made a long due meal remarkable memorable. Food was excellent and ambience was great. Thank you for the front house staff for the seat adjustment being able to sit by the pond, thank you all. ☺"

"We had breakfast/lunch @ Snuff Mill Harvester Bristol! I would not recommend! I had build your own breakfast,and everything was "burned to death",not grilled! The other meal was pork belly, again " burned to death " Both dishes came out like charcoal! The server ask everything is alright with the meals?I said no is nothing is alright because is burned! But we will eat it, because we hungry,and we waited a long for the food! Even the server said, sorry for the wait!!! Anyway nothing was offered to "make it right", Or to compensate! I would NOT recommend that place!!! And the person who cooked those meals, shouldn't calling him or herself a chef!!!! Harvester should look for a new head chef!!!"

"Evening meal with hubby. Food was just ok. Chicken had no flavor and the ribs didn't have much sauce, the food was hot and I was hungry so I ate it. Are server Ralph was attentive, well spoken, and happy to help."

"First time going out to a Harvester since before 2019. Decided to go back for my wedding anniversary meal. First off greeted by a man who was really pleasant, then our server Sarah P was pleasant, helpful and very friendly and made the anniversary meal a truly memorable one. The table was clean, the food was well presented and cooked perfectly, salad bar was cleaned and stocked with fresh items. Chocolate fudge cake to die for... As we were leaving much later the gentleman remarked have a lovely anniversary which ended the night perfectly. Truly five star service."