Travelsoon

"Travel soon arranged a lovely holiday to Malta in 2019, we got engaged there and then got married last October. I have been trying to get in touch with Travel soon to see if they can arrange a holiday to Cyprus for our anniversary. But have not been able to get in contact with them. I trust that they are still in business"

"I have read lots of negative reviews about Travelsoon but personally I have no complaints. Since Coronovirus started I have had 3 holidays cancelled but Sue has been more than helpful, firstly with re booking and now finally with processing my refund. Thank you Sue for your assistance."

"I am still waiting for my refund. I have sent out multiple emails to no avail. I had been told my booking had been cancelled due to COVID19 and I would receive a credit note as a result. I had been lied to, as they had mentioned that this was the law. After looking into the matter and a official government statement on the gov website, I have pointed out to them that this was not the case. Now, with no news from them I’m out £450. Extremely disappointed."

"Do not book with Travelsoon, or whatever they are called. Appalling, once they have take your money, no more contact unless you want to be left waiting on line for 45 mins, and still no answer. We arrived at the airport and 2 of the passengers had not been booked for luggage! So £100 to pay. We had booked our seats but she had not put us all together. We arrived at the resort no contact for transfer. Once we arrived at the resort there was no record of us booked in. We spent a long time trying to sort out a room!! We'd paid for an upgrade, but our room certainly was not an upgrade. Their customer service leaves a lot to be desired. For what we paid we could have got a better deal elsewhere. We fly home tomorrow, 30/8/18 hopefully we have no more issues. AVOID this company"

"Booked a holiday with this company in April of this year to go away in May. The holiday which I called to book was unavailable but they did find me an alternative at a good price. Booked and paid in full over the phone and was told all documents, boarding passes, transfer vouchers would be emailed over in the next 48 hours. I received everything via email accept boarding passes. I rang up to question this and was assured it's all booked and not to worry and gave me a reference number for the flight company. I went onto the website to check this and it said booking awaiting confirmation? Long story short, over a 2 week period of constant phone calls and being passed pillow to post and promised somebody would call me back later when they never did. They had actually tried to book me on to a flight which was already full. They then tried to get me to fly from a different location and day to which I'd have to cover the cost! Eventually and luckily for me I paid via MasterCard who got me my money back. I know I got my money back and can put it down to a bad experience but the stress levels over those few weeks was horrendous."