Travelcrew

"I have had a very bad experience with this agency. They didn’t refund my money during peak COVID. The staff take the customers for a ride and failed to convince as to why they would deduct nearly 200£ for each of my 5 tickets as a penalty. Not an agency worth booking tickets from. Travelcrew is the mother of scam travel agencies.Their website mentions the office in vista centre in Hounslow ,London . I have personally been there for my refund since they kept on lying over the numerous phone calls. No office of this fraudulent agency exists in that building and no one there seems to know or heard of this agency before. It’s better to buy your tickets from ATOL specified travel agency and Travelcrew doesn’t figure on the list. The managers and staff are highly trained to loot you of your money. They are yet to return my full refund and keep ignoring my phone calls. I would not give even a single star to these frauds but without this I would not be able to write this review."

"My father just passed away. I am trying to change My aunts flight as she is travelling back to NZ to console my distraught uncle. She booked a flexi flight which should be able to be changed. I understand there may be costs involved in changing tickets but they are trying to charge me the cost of a whole new fight. I will never recommend this business as this is highway robbery without compassion. The staff wouldn't listen and were rude and continuously shouting over myself and other family through the phone."

"I have never experienced such a rude sales staff ever. They don’t have training to speak and work with civilised country clients. ( May be sitting in foreign country) Made an online purchase of tickets and then received a call from sales staff who tried to force include some stupid perks at 40% extra cost. When asked to issue ticket as purchased he cancelled the booking. Think twice before making any booking with them they will ruined your dream holidays for the sake of their greed."

"Fake/Scam Company! They're also know as "Airwaay" & have a ton of fake reviews everywhere under that name too. Within minutes of booking your tickets, they will call you & demand more money as they threaten that they won't issue you your tickets! They say a variety of things like there was an error you made putting the information in, the ticket you bought is no longer available, etc. Refunds take MONTHS. Buyer beware"

"Agent rang back to offer flight tickets to Orlando for family of 4 in December nearly £2500, looked later on their internet site and paid £1096. Two weeks later, They now saying the childrens date of births were wrong and looking £580 to amend. The best of it is, I’ve rang American Airlines and gave them all the correct dates and they’ve made a note on the system. They haven’t even paid AA for the tickets. They are now trying to tell me it’s £57 a ticket to cancel. The reality is they have sold the tickets at a price they can’t buy at and looking to extort more money out of us. I’ve got proof the date of births are correct and AA have the correct information. Horrible company to deal with, if you pay a little more elsewhere, it’s well worth it **The day after writing this review, the good customer care personnel called and tried to make amends. They tried to offer me flights departing later on the scheduled day and arrive back on an earlier flight. I said to them I will go home and speak to my wife. The next day I got back to Vani and she said we had till 5pm the previous day to decide(this was never told to myself). I rang American Airlines again and they informed me they have the correct details and there is no admin charge to be paid. It is all Travelcrew who are charging the extra. After they said the tickets weren’t available now, they were looking £690 to issue the tickets. They are desperate to refund me as they can’t issue the tickets at the price I’ve paid. The problem is now the tickets have gone up significantly as we are nearly two months on and no tickets issued!!!! I think it more than fair that what it costs me extra to pursue this company further for the additional costs. They have had plenty of opportunities and we are no further. I would advise anyone who thinks they have a cheap deal to pay extra and save themselves the aggravation of trying to save a family holiday!"