Carlton Leisure

"Delta would have changed my flights for free but told me I had to go through the travel agent that I booked with online. After asking Carlton leisure to do this they told me to wait a few days once they contacted Delta to find out the prices. 2 weeks later we recontacted them as we hadn't heard anything back. Another couple of interactions with employees that just didn't respond meant that we couldn't change our flights as they have now got too expensive with prices going up. I repeatedly asked to speak to a manager but never did. When asking for some kind of understanding that they had been really unprofessional, they didn't even offer to waive their £50 per ticket fee for changing the flights. I would heavily recommend booking directly with Delta and pay the extra money. If you need to change anything with your flights, it's free or just pay the difference. With these clowns It will be a lottery at best."

"Completely useless. Tried to find out about refund policies for one of my flights, took me 4 phone calls and 5 different people just to find out it was non - refundable (which surely someone could have just told me on the first call??). Then they tried to cancel a different flight, the one I had made it VERY clear I didn't want to cancel. Honestly not even sure how this company is this much of a mess."

"Carlton Leisure is the WORST travel agency - have had numerous issues with them from Covid time as well and now I have had terribe service just for getting a last minute flight price - I called to try and book a flight from London Heathrow to Chennai, there was a flight available so I asked to send the details via email. The agent copied and pasted from their internal system - it is not readible format - string of numbers is visible in the email. Therefore it's not possible to understand the return, arrival and the duration of the stop -over. I emailed back asking for a passenger friendly version - they replied back saying flight is gone and offered another flight. I called back and they said I did not inform them that I was interested in the flight and therefore they did not hold - if someone is asking for a flight leaving tomorrow do they think that we are calling for fun??? Obviously if we ask for the details to be sent via email only if we are planning to book it? The agent was adament that I was not communicating properly - they don't know how to speak to customers or do their job. I would never go back to them!"

"Carlton leisure and Air France cancelled my flights because the Cuban. Sarah at Carlton leisure was completely useless. Did not help me. They then gave me no time to reissue my flight as I could t go to Cuba until a paper diving arrived which only god knows how long that would take. Then on top of that I said I’d get my own flight out there separate if I could get my paid for flights home. They denied this also for no reason. I will be taking legal action."

"The service I received for my families trip to Dubai was fantastic. Dinusha suggestions for the entire holiday were brilliant and made travelling so easy. The price was very competitive for the package we got. I would without doubt use and highly recommend Carlton Leisure."