Charlesons

"Unfortunately a bad experience which will make me homeless in a few days. I would suggest anyone that leaves a holding deposit so MAKE SURE they get a signed contract as soon as possible after paying the holding deposit. I passed all referencing and my holding deposit was held for a month with no signs of receiving a contract. I was told to pay by a certain date and no contract would be signed without payment. I emailed them saying i am happy to pay as soon as I receive the contract. On the day I was supposed to pay. They call me as the landlord has supposedly withdrawn letting her property out to me. This is very bad practise and I would suggest if you do decide to rent a property from Charleson - get a signed contract as soon as you can. Within 15 days of paying your holding deposit. Anyway due to this. My current tenancy is running out and I was supposed to move into my new place in a few days until the landlord “decided” to back out."

"I have endless praise for the Charlesons team – Rebecca, Omari and Yaseen provided a fantastic professional service from the first time we interacted with them all the way through to our new tenant moving in. As a first-time landlord, I had so many questions – and they never failed to provide honest, trustworthy advice at every step of the way. While they may charge a premium rate compared to other agents in the area, you truly do get what you pay for and in this instance, I received first-class service. 100% recommend."

"Charlesons have provided a great service with finding myself and my family a new home to rent. The entire process from the initial viewing to the tenancy agreement was hassle free and efficient. Big thanks to Ash and Becky who were particularly helpful every step of the way as they communicated promptly and professionally!"

"Honestly have to say a huge thank you to Ash & Becky for assisting me with my move into my lovely apartment. They were very helpful and professional about the whole experience of first time renting during a lockdown. Amazing customer service. I really appreciate the effort Ash put into my move in from the beginning to end. Would definitely recommend to everyone!!"

"Charlesons lettings helped my partner and I move into our new home and made the process as smooth as possible. In a situation where we are in a pandemic and finding many other agents out there very unhelpful Charlesons have been amazing to deal with as a tenant. I dealt with Ash who very professional and is very experienced in his field and ensuring he met expectations from both myself as a tenant and the landlord. I can confirm this as I met the Landlord of my property upon move in. I also dealt with Rebecca who has tremendous skills in customer service and working with me to make sure i understood the referencing and move in process, she was a pleasure to work with. Overall the best agents I have dealt with in years, and coming from a professional background myself, I highly recommended these guys and as a trusted agency that I would personally trust my own family and friends. Thank you."