Quintain Living - Alameda

"The way this company handles issues is awful. We raised an issue at the front desk that our parcel. which was placed in their ParcelSafe room, had been ripped open and the contents inside stolen. At the time they said they would look into it (this was in November). After a couple of weeks we were told "Moving forward, we'd recommend instructing the courier to deliver the item to your apartment to avoid this reoccurring". Which, when you have an expensive item stolen, is a disgusting and ignorant response. The last I heard from them was on Dec 14 saying they were looking into this. It has now been three months after this was sent, and I have yet to hear any update (despite sending numerous chaser emails). If you are looking to live here, please think twice as the management team clearly do not have your best interests at heart. This is also on top of the faulty internet, bad waste management system, ridiculous cost increases ( guest parking, booking system etc), the list goes on."

"Poor service overall i) Concierge spends more time smoking than helping residents. I should not have to walk into your storage room to find my own parcels. That's WHAT IM PAYING YOU TO DO. ii) Our doorbell has been broken for over a month and I have yet to hear back regarding any plans to fix it iii) WiFi provider keeps changing and is now practically worse than using 3G in a cave"

"Of all the places I have lived in London this one is by far the worst. Not just the wifi never working but the Residents Team are completely incompetent. Nobody answers the phone or addresses any queries. The team at the desk are purely for decoration. The moving out process has been the most stressful I have ever experienced. They try to take half your deposit for random things including a decorator and painting fee to repaint for the next tenant moving in. Avoid this place at all costs. There is a reason they had advertisements in the lifts to give a positive review on Google and you could win an Amazon voucher because no-one would give a good review to this place for free."

"The design is really good (that is what lures people into signing up for this absolute mess of a place). Building management and property management are abysmal, to say the least. 1. The internet service is a joke, it's worse than dial-up. And they changed the service provider with a lot of pomp and glory (all that glitters) only to bring an even worse one (is not gold). And no you cant have your own broadband. 2. It took them 5 months to fix our doorbell. They have a fancy app to record all maintenance issues (all that glitters) but they very conveniently close cases without fixing or contacting you (is not gold). 3. They have fantastic facilities like a rooftop terrace, work-from-home pods, and plant pods - but everything is paid. £50-£100 an hour for some of them. The free gym has very few basic machines for all the buildings. 4. The reception area is stunning, but if Quintain is thinking of cost-cutting then the receptionists can easily be replaced by dolls. No matter what you ask be ready for the most unimaginative and uninspired responses for " I cannot help you". 5. The management is the most inhumane customer support team I have experienced - We hate moving and would have ideally extended our stay despite all the problems, but the agent Sofia Branco took weeks to respond to our emails, so we couldn't extend our stay as it was too late, putting immense pressure on us to find a new place in such a short period and challenging rental market. We nearly lost our booking into a new place, because it took Sofia 23 days to provide a tenant reference (never failed a payment, never had any complaints) Now that we have moved out, it took us 13 days of chasing to get ONE email about our deposit refund, to which I responded immediately and never heard back. And they want to deduct half of our security deposit for mostly natural wear and tear. Like they want us to pay for painting the whole apartment, and pay £210 for cleaning when we left the place as we found. THE BIGGEST SCAM EVER"

"AVOID AVOID AVOID!!! I can't stress this enough. It's an absolute scam - false advertising, an unbelievably absurd and unreasonable contract they manipulate against you, awful support and 0 compassion. 3-6 weeks average email response times. Lived in London for 10 years and this place is the worst I have ever heard of. Ignore this message and you will be left with solicitor bills and a court case. If you do anything right when looking for a house just PLEASE avoid Quintain Living!!!"