London Doctors Clinic Private GP

"I normally come to the Kings cross branch every year for a blood test. However on this occasion the receptionist could not comprehend reading numbers off my bank card and used a different card on the system. If your staff members cannot read a bank card information then you have a problem. Will not be coming back again"

"I was able to get a same day appointment at short notice. The GP saw me on time, was friendly and professional and was able to prescribe me medication at the end of the consultation. There was a slight problem with figuring out how to get into the building but aside from this my overall experience was good."

"The place was not signposted at all and there was no way to get into the building. We went next door and a security guard there told us we would just have to knock. Eventually someone from the building let us in. The place was very oily with a heater blasting the place to a furnace., The doctor was friendly and efficient but not the kind of private medicine experience I would expect. There are so many reviews saying something similar and yet nothing is done to make appropriate changes. Not good enough"

"I was 6 minutes late to my appointment and there were no bells/rings outside the building. So I banged the door in desperation as they told me they would cancel my appointment if I was 5 minutes late. The building receptionist was extremely rude and told me off nastily at me for banging. I was really sick but they have absolutely no sympathy and seemed happy to turn people away, the clinic receptionist told me to leave, and booked me for noon the next day. They wouldn’t even let me sit in the clinic to wait for my uber. The next day, since there was a tube strike, I arrived 2 minutes late, which is well within policy. The clinic receptionist told me to leave and someone would tell me why. I got a call to tell me I had to be transferred to a different clinic because I was “abusive”, well forgive me for trying to get my remaining 8 minutes of the 15 minute appointment time. I asked the caller why couldn’t she have called me BEFORE I came to the clinic, and waste my time and money coming here to be turned away. She said it wouldn’t have mattered because of their 5 minute policy. I was 2 minutes late because of the strike, so it was a LIE that they could turn me away. Gaslighting. I have a suspicion that the nasty clinic receptionist waited for me to come to the appointment and called their main office AFTERWARDS to turn me away as a way to make me waste money and time ON PURPOSE. They could have just called me 2 hours ago, at 10am, to tell me they want to transfer me to a different clinic, but they didn’t. This was done on purpose to humiliate their patients. Would give 0 stars if I could. Horrible clinic, horrible staff who want to inconvenience their patients for fun."

"Easy to book, clean place and great service. The doctor was really friendly and keen to listen and make sure we were doing the right exam. Highly recommended!"