Watling Medical Centre

"The receptionist Janet was incredibly rude! I called to ask for a phone call appointment for results. And her tone of voice, attitude was horrible, she even mockingly laughed. I don’t get why she works there when people who work at a medical practice have the responsibility to take care of patients And to say the least talk to them nicely. It’s ridiculous."

"The telephone staff are so incredibly rude, patients call the number for assistance but the ladies answering the phones talk to you like something at the bottom of their shoes. The ladies with an accent are more helpful that the English speakers. They speak to you like dirt and hang up without even saying bye and this was not at the busy time of the day this was at 2pm in the afternoon. Your front of house is letting you down as a practice. Would change practice if is wasn't all such a hassle to move the entire family."

"My family have been patients of this surgery for 50 years. The care we have received has been exemplary. Dr Shah has looked after my 100 year old Father, helping his transition into a care home and going over and above what was required to make sure he could be cared for with dignity. I would highly recommend this caring surgery."

"On the call, I've been greeted with "Hello, what's wrong with you?" Very aggressively. As I didnt want to wait too long at A&E I wanted to check if I could get an appointment to see if Ive sprained my knee and hand during a vehicle accident, my response was "Shouldn't you go to the hospital for that" very sarcasticly. Very uncomfortable experience and I regret not commenting on her attitude towards me, but I shrugged it off thinking she had a bad day. Then I remembered her voice and seeing her at the GP months ago, she was also very rude to other patients and starts gossipying to her colleagues about them. Very unprofessional, rude and downright just unfriendly. If this how people get treated when they need medical support now, I hope to god you sort out your people skills."

"Unprofessional staff and no manners. Patient suffering and staff busy in gossip and love Island contestant discussion in working time. Do not recommend and avoid booking vaccine appointments cause they won't let you give the right vaccine."