Got You Covered

"Disgrace of an insurance company. Offer the best deals on comparison sites and can’t live up to the original quote. Called up and got quoted stupid money, original quote was £889 for a years policy, upon calling somehow became, “unsuitable/far to expensive” will be skipping past every time I see a quote. Happy to pay an extra £800 elsewhere as that’s the next best thing from an actual company who values their customers. HIGHLY ADVISE TO STEER CLEAR!"

"Avoid this company at all costs!! They came up as the cheapest quote on comparison sites but forced me to call and went through all the questions again. Said they couldn't match the quotes online that they offered "as you can't trust those comparison sites anyway". Paid £300 to start my policy. 2 days later I receive 2 letters demanding I pay another £300 immediately as one of the dates (pass date) was wrong (a month later than given). How can they justify those fees? Rang up to cancel and they would only give me a partial refund so lost just short of £100. The woman on the phone was the rudest person I've ever met and put the phone down on me. Joke of a company. Now have to wait 5 - 7 days to get what's left of my deposit back! SCAM!"

"They post one price on comparison websites and then boost the price when you call them up. Only just found out this happens to practically everyone. Also the poorest customer service. They promise you a call back and don’t bother calling back unless it’s to initially get you to take out a policy! Spoke to Claire on Friday 11th November in regards to a query with cancelling my policy, never spoke to someone so rude. When I wanted to raise a complaint I was told they don’t have a complaints email address and send it to the generic email address that practically everyone has access to. AVOID AVOID AVOID!"

"I have honestly never had such good customer service from an insurance broker. Straight through to someone in the UK who knows what they are doing! Claire H helped me quickly and efficiently. 1 star removed for a fairly costly admin fee for changes to policy but other than that, a fantastic experience."

"Would not honour the quote given on various comparison sites and spoke to me like I was completely stupid on the phone despite asking very reasonable questions. You need to train your call center staff properly - I'm sure the comparison sites would not be happy to hear you're spitting out cheap deals to draw people into a fake sense of a good deal, only to offer them a much higher price upon application. Disgraceful."