Bellona Home Furniture - Enfield Branch

"We purchased a sofa set from this store in July, it is now December and the products are still not delivered. We have been given no information or advice as to whats going on and how long we should wait. When we purchased the products we was told it would take 2 months, but we are approaching 6 months with no news."

"As we needed some furniture very quickly we have bought a sofa and bed with a mattress. The staff were very polite and very helpful and professional. We are very happy with our purchase and I highly recommend anyone who is looking for quality and beautiful home furnitures. The care was taken with the delivery and they arranged a very quick next day delivery. We’ll come back again soon for wardrobe definitely. Good quality product. Value for money"

"I have been to this store recently and had a big regret There is no customer service at all as soon as I walked into the store there were four people at the desk they all turned their faces to the other side Didn’t welcome me at all I had to walk towards them and said that I wanted to buy bedroom furniture and they all looked at each other and said who’s turn is They didn’t want to serve the customer Also, they are lying about their prices if you look at them their Instagram account the prices are different when you go to the store it’s different I am talking about their official Instagram page I showed them the page and the prices and they couldn’t give me answer And I left the store without buying one single thing why should I earn them money when they don’t even welcome"

"I bought a new house recently and purchased all my furniture from these amazing guys. They have been helpful throughout the process from the shop to the actual delivery. They offer free delivery and assembly which is great. But the main reason I chose them was them being a corporate company that is highly reputable in Turkey as well as in the UK. I heard a lot of good things about their customer services and after sales. So far so good! Tesekur ederim Bellona!"

"Purchased a sofa set from this company and honestly i am disgusted with the customet service. I asked for honesty regarding delivery time and was told MAX 12 weeks. Took 7months to deliver. Not the end. Was delivered a sofa literally hard to sit on with wood digging into you. Called and asked them to come and have a look they told me needs replacing. Again waited 5 months this time. Onlyy to recieve the wrong part andwas then told its not their fault. Again had to wait 4 months and again it was the wrong part. I mean at this point i didnt even know how to react at such unproffesional mistakes. Eventually told them i will accept them checking there depot to see MAYBE they may have the right one there somewhere. Funny they had the part i had waited ages for in there Depot. So yeah moral of the story unless you have at least a year to deal with orders and delivery dont purchase from this company."