Sofology Croydon

"We ordered a sofa bed and arm chair 4 months ago at Sofology Croydon. It’s been 6 weeks since we got the call that it’s ready to be delivered home and still waiting and have NOT received our furniture. Called Customer service almost every other week and all they say is our furniture worth £3000 is stuck between 2 depots that’s 1 hour apart. seriously who are you trying to fool???? 6 weeks to transport between 2 depots 1 hour apart ? Seriously this is not done. We are sitting with no sofa since 2 months now and waiting for your delivery and no one seems to have any clue what’s going on. What dreadful customer service is this. And it takes 1 hour waiting to even speak to a customer service agent each time you call them. This is simply not done !!! Dreadful customer service !!! Avoid at all costs !!!!! Wish there was a 0 or negative star option in reviews…."

"Worst service I ever had. Ordered a sofa that took about 2 months to arrive and when the delivery was done, the material was not what was originally ordered. Their website pictures show fancy sofas and what we got was a velvet one- something we didn’t order in the first place. Furthermore, the sofa arrived without cushions and when asked - the answer was there is shortage of foam currently (a reply I received via email). I have tried calling their customer service- quite often they drop the calls- at-least that’s my experience and I have had a number of emails to them enquiring about the order and they just come back with the same response- that they are liaising with the supplier on this and this is now ongoing for past 3 weeks with no proper responsibility on their side. I believe I have been mis-sold- so be aware when you get yours."

"3 hours ago NEW The only reason i gave one star is i couldn't give no stars. Furnature turned up with faults and we were misold it from the beginning. Totally unfit for purpose. The customer service is appalling and so is the build quality. It is so uncomfortable we would rather sit on the floor. The bbc watchdog have a big piece about how bad the quality and customer service is as well as money saving expert web site and the sun newspaper. I would urge anyone to check these sites out and advise not to buy from sofology. Been waiting a week for them to respond to my complaint if anyone from sofology wants to look into this my order number is 3177055 /2 DO NOY USE SOFOLOGY"

"The Store is spacious with a wide range of fabric and leather sofas for every one taste. Reasonable and competitive prices. The staff are helpful and not to pushy. Come alone and see for yourself."