Legends Children's Birthday Parties Festival Way, Basildon SS14 3WB

"Wow wow wow, we have just had our year 6 leavers party and every child had an amazing time. Mark and the team in legends and sprinkles worked so hard to make sure that all the kids had a memorable time. Rectified an issue we had with an even better alternative. Highly recommend for any occasion, and will spread the word on how amazing the whole team are. Thanks so much again we really appreciate it xxx"

"I booked a karaoke party for my daughter, with sprinkles after. when booking I spoke to staff and asked if they do savoury food/snacks that i could purchase while we were there, the member of staff explained that they do have a bar/café area but it was quite limited. i asked if i could bring in some snacks for the girls to eat as it was lunch time, i didn't just want them eating ice cream. the member of staff said it was fine but the food wasn't allowed in the party room but could be put on a table outside the room, as this is something they have done before for other customers. when we arrived, i asked which room were we using and was it ok to put the snacks on the table, which was agreed, i purchased drinks from the bar for the girls and was a bit disappointed that they didn't have diet coke and their tea/coffee machine wasn't working. shortly after the girls went into the room (5 minutes late!) a member of staff informed me that the manager said that food wasn't allowed. i had seen a man walking around who had looked over in our direction previously, i asked the member of staff if that was the manager, to which she said yes. I asked if i could speak with him, so i could explain that it had been agreed prior to our arrival, i also couldn't understand why he didn't deal with it himself instead of leaving it up to a junior staff member. when he finally came out he was clearly agitated, i too wasn't very happy, when i started to talk he spoke over me and asked me to let him speak, he explained that he wanted to speak to his staff first to get a better understanding of the situation, he still seemed to have no knowledge that it had been pre-agreed, he even said that a party hadn't been booked, when i went to speak he spoke over me again to which i replied excuse me, he replied YOUR NOT EXCUSED! (bit rude!). He then began to question his staff in front of me and blamed them, he told me that it wasn't my fault and that it was my service providers and pointed to the two young staff members...the truth is that when he went on his booking system he hadn't seen my booking and when he looked again he realized his mistake!! as my first experience of legends i find the management (or as he informed me THE OWNER) unprofessional , also they didn't get the full hour in the room, more like 45 minuets and i don't think 2 microphones is enough for 10 people....sprinkles was good!"

"Great place to have some fun. Adults included. Reasonable prices and friendly staff"

"Charlie and Elouise at the bar were absolutely amazing! They were so professional and accommodated to any issues we experienced. They moved us to a bigger room when there was tech problems with the mics and assured us they will provide the best service which they did! Thank you so much for making my friends 21st the best night ever! 5 stars."

"Hired a room here for karaoke for 11 people for my sisters birthday. We all arrived on time for our booking but the previous people in the room were 20 mins late leaving so we were left standing around waiting and eating into our time. They then tried to move us to a different room from the one I had booked, which was not what we had wanted or paid for so we said we would wait for the people in our room to finish. Also they charged everyone completely different amounts, some people being charged £9 and some being charged £15 for the exact same thing. We had loads of fun and the room was great and it was a great night out although we were disappointed with how our booking was handled and started the night off negatively. Also the room was absolutely baking hot, they said they had turned the air con on but it must have been at least 30 degrees in there and everyone was dripping with sweat and had to keep leaving the room to cool down. They did give us a free bottle of Prosecco though for all the inconvenience and the staff were friendly. Bar prices were very expensive though"